Housekeeping Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

JOB FUNCTIONS:

• Commitment and readiness to arrive at an appropriate time before work, register an attendance fingerprint, wear the official work uniform, and adhere to the laws and standards of general appearance and personal hygiene specified by the hotel.
• Commitment and readiness to come to the department administration at the specified time to start work, record attendance in the attendance sheet, receive daily work reports and tasks, receive the key to enter the rooms, and sign the time and date on it.
• Commitment and readiness to the store and service area and the ice machine area.
• Commitment and readiness to clean the Corridor Dust, Hoover, and guest elevator area and make any engineering orders, if any.
• Commitment and readiness to hand over the rooms specified for delivery by the department administration, along with handing over the daily cleaning task as it must be delivered.
• Commitment and readiness to notify any necessary engineering orders, whether in rooms, corridors, or warehouses on floors, through the communications center.
• Commitment and readiness with all instructions directed by the department’s management to determine the work schedule, whether in the morning, evening, or night shift, as well as commitment to the schedule of weekly vacations and annual vacations in accordance with work requirements.
• Commitment and readiness to directives for changing work tasks according to what is developed by the engineering department or any other department after the approval of the Internal Supervision Department.
• To adhere to and prepare for quality standards of cleanliness in accordance with Four Seasons Company standards, as well as standards for daily, weekly and monthly employee level testing.
• Commitment and readiness to hand over lost items found in guest rooms after their departure, as well as public places in the hotel, and bear full responsibility when guests’ lost items are not delivered according to the rules and regulations of the company and the hotel.
• Commitment and readiness to inspect rooms upon entering and to report any losses in room components or anything missing from room components after guests leave.
• Commitment and readiness to maintain confidentiality of all hotel and guest information and not to disclose it outside the hotel or take any work-related publications outside the hotel and on the premises.
• Commitment and readiness to maintain the hotel’s property and not cause any damage to any of the property for general purposes.
• Commitment and readiness to clean the storeroom and the service area, empty the hoover bag of dust at the end of the shift, and ensure the cleanliness of the corridor before leaving the floor after the end of work, as well as taking the rubbish bag to the reception area.
• Commitment and readiness to submit daily work report papers, as well as hand over the room entry key, sign it, and sign the departure on the attendance and departure list.
• Complete commitment to the cleanliness of the locker, not keeping any property of the guests or the hotel inside it or anything that violates the hotel’s regulations, and being fully prepared to be inspected by the management at any time.

Safety & Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

• Report works related accidents, or other injuries immediately upon occurrence.

• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

• Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury.

• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

• Complete appropriate safety training and certifications to perform work tasks.

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures:

• Follow company and department policies and procedures.

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors as well as the hotel management team has all rights to change your job functions according to the business needs without any effect in terms of salary or benefits.

Communication:

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

• Talk with and listen to other employees to effectively exchange information.

• Speak to guests and co-workers using clear, appropriate and professional language.

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

• Provide assistance to coworkers, ensuring they understand their tasks.

• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).