Technical Support Professional

Introduction

Are you someone who loves solving puzzles, debugging complex systems, and understanding how things work under the hood? Do you thrive in high‑stakes environments where your analytical skills and curiosity can make a real difference?

We're looking for az/OS Operating System Support Engineer to join our global technical support team. In this role, you will work directly with IBM's enterprise clients to diagnose and resolve complex issues within IBM z/OS environments. You'll collaborate with development teams, interact with global stakeholders, and grow into a subject matter expert by developing deep expertise in one or more technical areas of the z/OS operating system.

This is adeep technical support role-not a help desk or coding‑heavy development position. Your ability to think methodically, communicate clearly, and troubleshoot issues under pressure will be key to your success.

Your role and responsibilities

• Investigate and resolve client‑reported issues using tools such as dump reading, trace analysis, and system diagnostics. Issues may stem from product defects, incorrect usage, or configuration problems and require structured analysis to identify root causes and drive solutions.
• Collaborate with global support and development teams, and interface directly with clients to ensure timely resolution of technical problems.
• Participate in off‑shift and weekend duty rotations as needed to support clients operating across global time zones and to manage high‑impact or time‑sensitive issues.
• Contribute to product quality by identifying design gaps, submitting defect reports, and recommending enhancements that improve reliability, serviceability, and customer experience.
• Continuously build your technical expertise in specific z/OS components by staying current with new releases, diagnostic tools, and support procedures.

Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

• Bachelor's degree (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field.
• Strong analytical and problem‑solving skills, with a passion for debugging and understanding how operating systems and software behave at a low level (zOS, Linux or any Operating System).
• Strong understanding of data structures
• Excellent English communication skills-both written and verbal.
• Ability to work independently and collaboratively in high‑pressure and time‑sensitive situations.
• Willingness to work across time zones and engage in global team collaboration.
• Understanding of operating system concepts such as memory management, file systems, and CPU architecture.
• Strong service mindset with the ability to clearly explain complex technical issues to diverse audiences.

Preferred technical and professional experience

• Experience in zOS environment
• Exposure to dump analysis, SVC debugging, or low‑level system troubleshooting.
• Background in tutoring, teaching assistance, mentoring, or similar roles.
• Degree or demonstrated interest in mathematics, logic, or scientific reasoning.

Years of Experience:
1-6