ZAIN2307 - Retail Performance Specialist

Department/Section: Commercial / Retail Sales   

Job Title:        Retail Performance Specialist

Reports to:     Retail Quality & Operational development Manager

Job Purpose:

Responsible for generating all sales reports, analyzing retail sales performance and KPIs. This role provides detailed performance insights and maintains up-to-date sales dashboards to support decision-making by retail management.

Key Tasks/Accountabilities

• Design and generate retail reports across all regions.

  
  

• Deliver regular retail reports (weekly and monthly) to all relevant stakeholders within and outside the retail department.

  
  

• Contribute to projects aimed at enhancing reporting processes and efficiencies.

  
  

• Coordinate data inputs from various sources to ensure accuracy and prevent misleading information.

  
  

• Manage business and change requirements related to the data warehouse system.

  
  

• Develop management presentations and reports covering all key performance indicators (KPIs).

  
  

• Monitor retail sales KPIs, analyze performance against targets, and provide actionable recommendations.

  
  

• Handle all ad hoc reporting and requests within the required timeframe, ensuring accuracy and relevance.

  
  

• Track ongoing projects and tasks related to retail sales on a regular basis.

  
  

• Analyze historical and current data, along with KPIs, for both the retail and commercial departments.

  
  

• Collect data, identify trends, and assess performance against set targets.

  
  

• Support both short-term and long-term forecasting for retail performance.

  
  

• Participate in defining and setting commercial targets.

  
  

• Continuously improve performance analysis processes.

  
  

• Ensure the security, confidentiality, and integrity of all information assets under your responsibility, in line with the company’s Information Security Policies.

  
  

Typical Performance Measures:

• Quantity and quality of reports delivered

  
  

• Responsiveness and turnaround time

  
  

• Data accuracy and availability

  
  

• Feedback from report requesters and stakeholders

  
  

• Timeliness in report delivery

  
  

Dimensions:

• Performance Monitoring and enhancements.

  
  

• Responsible Retail Reports and Dashboard.

  
  

• Knowledge of commercial KPI’s (Preferred)

  
  

Qualifications/Experience:

• Bachelor’s degree in economics, Information Systems, Data Science, or a related field.

  
  

• Minimum 2-3 years’ experience in Economics, Information Systems, Data Science, or a related field.

  
  

• Proven track record of analyzing performance data and implementing strategies to drive improvement.

  
  

• Knowledge of statistical methods (Preferred).

  
  

• Ability to communicate in Arabic and English is mandatory.

  
  

Knowledge:

• Working knowledge of commercial KPIs.

  
  

• Exceptional analytical and problem-solving skills

  
  

• Excellent communication, interpersonal, skills

  
  

• Strong problem solving.

  
  

Skills:

• Excellent communication skills.

  
  

• Excellent interpersonal skills including negotiation, problem resolution and customer service.

  
  

• Hardworking, fast response and commitment.

  
  

• The ability to work in a dynamic environment which can be changed frequently

  
  

• Strong attention to details.

  
  

Key Behaviors for Success

• Creativity

  
  

• Customer Orientation

  
  

• Sense of ownership

  
  

• Collaboration.