Call Center Sales and Support Representative

About The Farm SoHo

The Farm SoHo is a boutique coworking and event space provider based in Manhattan, known for its rustic, reclaimed wood interiors and welcoming atmosphere. With locations in SoHo, NoMad, and San Francisco, we offer coworking memberships, private offices, event venues, and virtual office services to a diverse and growing community.

Key Responsibilities

• Inbound & Outbound Communication: Handle incoming calls, emails, and chat inquiries; make outbound calls to follow up on leads and convert them into sales.
• Customer Support: Provide accurate information regarding our coworking spaces, event venues, and virtual office services.
• Sales Facilitation: Guide potential clients through the booking process, addressing any questions or concerns to ensure a smooth experience.
• CRM Management: Maintain detailed records of customer interactions and transactions in our CRM system.
• Feedback Collection: Gather customer feedback to help improve our services and client satisfaction.
• Collaboration: Work closely with the sales and operations teams to ensure client needs are met promptly and effectively.

What We Offer

• Competitive Compensation: Base salary with performance-based incentives.
• Remote Flexibility: Work from anywhere while staying connected to a dynamic and supportive team.
• Professional Growth: Opportunities to advance your career within a fast-growing company.
• Supportive Culture: Be part of a collaborative, people-first environment that values innovation and initiative.

Qualifications

Experience: Minimum of 1 year in a sales or customer support role, preferably in the hospitality or coworking industry.

Communication Skills: Exceptional spoken and written English, with clear pronunciation and minimal to no accent to ensure smooth communication with U.S.-based clients.

Tech Proficiency: Familiarity with CRM systems and Microsoft Office Suite.

Problem-Solving: Strong ability to handle customer inquiries and resolve issues efficiently.

Adaptability: Comfortable working in a fast-paced, dynamic environment.

Education: High school diploma or equivalent; college degree preferred.

To Apply:

Please submit your resume and a brief cover letter detailing your relevant experience and interest in the role.