Sales Supervisor-Automotive

Achieve personal sales targets and ensure the sales team meets or exceeds agreed monthly and annual targets.

Motivate, coach, and support the sales team to optimize performance and achieve maximum productivity.

Prepare and analyze monthly sales reports, including retail, fleet, and individual team member performance breakdowns.

Respond promptly to customer inquiries and complaints, ensuring timely resolution and excellent after-sales support.

Ensure that customers receive high-quality service at every stage of the sales process to build long-term loyalty.

Supervise coordination with the Service Center and Parts Department regarding orders, work in progress, and deliveries through the Sales Coordinator.

Collaborate with the Sales Manager for updates on new vehicle stock allocation and availability.

Oversee the work of drivers concerning vehicle registrations, cheque deposits, deliveries, and vehicle collection from the service center.

In the absence of the Sales Coordinator, perform vehicle receiving inspections to ensure quality and readiness for delivery.

Arrange and conduct vehicle demonstrations and test drives for potential customers.

Collate and review daily work orders from the sales team, including GTVs and PDI requests, and forward them to relevant departments.

Supervise and verify sales team documentation, ensuring all paperwork is complete and accurate before submission.

Prepare and submit weekly and monthly sales performance reports to the line manager.

Oversee showroom product displays, promotional setups, and general upkeep to ensure an inviting and professional customer environment.

Ensure compliance with brand standards in terms of merchandising, cleanliness, and overall customer experience.

Ensure that all sales activities comply with the company’s Quality, Health, Safety, and Environmental Management System (QHSEMS).

Carry out any additional tasks assigned by the line manager, consistent with the role and capabilities.