Retail Trainer (Soft skills /Customer handling)

Role: Retail Trainer

Job Location: UAE

We are seeking an experienced Retail Trainer to join our team and support the development of our retail pharmacy staff. The ideal candidate will possess a deep understanding of retail operations, customer experience, and conflict management within the retail environment. This role involves conducting training programs focused on soft skills, behavioral development, and sales excellence to enhance store-level performance and customer satisfaction.

Key Responsibilities:

• Design and deliver effective training modules for front-line retail staff, including pharmacists and customer service executives.
• Conduct induction programs for new hires, covering company values, SOPs, retail processes, and customer service standards.
• Facilitate ongoing training sessions on soft skills, behavioral competencies, and conflict resolution.
• Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge.
• Collaborate with HR and Operations to identify skill gaps and develop training plans accordingly.
• Ensure consistency in training delivery across multiple locations, adhering to quality and compliance standards.
• Monitor and evaluate training effectiveness through assessments, feedback, and on-the-job performance metrics.
• Stay updated with industry trends in pharma retail and recommend enhancements to training content accordingly.
• Partner with the Quality and Compliance teams to ensure staff adheres to healthcare and retail regulations.