Operations Coordinator

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for an Operations Coordinator in Dubai, United Arab Emirates. Lead and direct dedicated shipment execution activities while serving as the primary point of contact for customers. Understand customer needs and ensure adherence to service commitments and foster strong client relationships by initiating customer visits to identify upselling opportunities. Optimize profitability through advanced strategic routing, assignment of shipments, accurate invoicing, and effective resolution of disputes. Maintain compliance with regulatory requirements and identify process improvements to enhance efficiency and productivity. Address customer concerns promptly and highlight issues early to ensure effective exception and complaint handling maintaining customer loyalty and trust.

Join us in connecting people and improving lives!

In this Operations Coordinator position

• Coordinate shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
• Act as Customer first point of contact for shipment information, exception / complaint management and claims
• Manage shipment routing and assignment to ensure customer service commitments are in line with the service promise and profit maximized, while also preparing accurate invoices and supporting documentation, and addressing invoice disputes.
• Ensure implementation of necessary regulatory compliance procedures relating to commodity and locations for shipments
• Build close business relationship with existing customers, understand customer needs, identify potential upsell opportunities, conduct customer visits and achieve a desired level of customer retention
• Study and resolve issues in day-to-day delivery and implement best practices for Ocean Freight Operations focusing on increasing effectiveness and efficiency
• Resolve performance issues of suppliers, and propose solutions to improve performance
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
• Provide functional guidance, advice or training to less experienced positions
• Analyze and implement opportunities to enhance ocean freight productivity, and efficient resource allocation and utilization
• Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed
• Contribute to PDs and GEMBA, highlight issues and share improvement ideas proactively

Other Areas in Ocean Freight Operations:

• Confirm transport orders and optimize bookings
• Control, the distribution of all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents
• Own the profitability of the file

Stakeholders

For Experienced Professional:

• May influence others within the job area through explanation of facts, policies and practices
• Support and interact primarily with colleagues of own function
• Build relationships and understand customer and key stakeholders interests and concerns
• Address task-related issues appropriately to maintain work relationships

For Supervisor Business Support / Core Jobs:

• Understand customer and key stakeholders interests and concerns and mentor colleagues/juniors and advises customers and key stakeholders
• Regular contact with other business support departments
• Cooperate with 3rd parties e.g. external service providers

Management Responsibility

For Experienced Professional:

• Individual contributor without direct responsibility for leading others

For Supervisor Business Support / Core Jobs:

• Oversee tasks of non professional employees

Now, here is what we need from you!

Education Level

• For Experienced Professional: Bachelor’s Degree or equivalent experience/qualification
• For Supervisor Business Support / Core Jobs: Vocational/Specialized/Technical/Certification

Experience Level

• More than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.