Officer, Quality Assurance

Job Purpose:

The role holder is responsible for screening live / portfolio applications to highlight any discrepancies in the process and system issues for taking necessary corrective actions.

Job Responsibilities

• Sampling of live and approved cases across all conventional and Islamic products as per SOP and checklist.

  
  
• Daily Productivity: Number of cases allocated for QA to be competed and reporting of accurate information for productivity on daily basis.
• Highlight discrepancies in credit processing & identify frauds. Timely report identified lapse/error in cases for corrective action.
• Identify Engine issues and concerns in automation process for corrective action.
• Minimize risk : Timely action required on potential high risk disbursals.
• Non starter QA - Review early defaults(within 6 months) on new bookings, check for deferrals.
• Ensure quick action & resolution of cases under review/hold to avoid customer complaints and delay.
• Submit timely reports to management for review and further reporting to HOD.
• Liaise with internal stakeholders namely Credit & Distribution unit for case discussions & sharing QA observations. 
• Works closely with Fraud, TML and Collections staff members to ensure smooth functioning of case reviews and sharing feedback.
• Assist QA Manager with QA related activities and urgent reviews. 
• Raise timely operational risk incident as per approved guidelines. 
• Identify training needs and complete all mandatory trainings before due date. 

Qualifications & Experience:

Minimum Qualification

• Bachelor’s degree in Business Administration or related discipline.

Minimum Experience

• Minimum 2 years of relevant experience in the banking sector with at least 1 years in similar position.

About Us:
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB:
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development:
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values:
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.