Internship - Customer Service

Company Description

PetBae is the UAE’s largest pet sitting platform, connecting pet parents with trusted sitters for home-based pet care, grooming, and more. We combine human connection with smart technology to make pet care seamless and we’re growing fast.

Role Description

We’re looking for a friendly and empathetic Customer Service Intern who enjoys interacting with people and solving problems. This role is ideal for someone who can communicate clearly, handle queries efficiently, and ensure a smooth experience for both pet parents and sitters.

About this role

• Handling daily customer queries via WhatsApp and calls

• Assisting with booking coordination between pet parents and sitters

• Supporting onboarding of new pet sitters and guiding them through the platform

• Resolving customer concerns in a timely and professional manner

• Maintaining accurate records of interactions and feedback

• Coordinating with internal teams to improve customer experience

• Assisting in creating FAQs and support documentation

• Ensuring a positive and seamless user journey on the platform