Facilities Manager - Town Management

We are seeking a dynamic and experienced Facilities Manager – Town Management to oversee the overall operations, maintenance, tenant relations, and community management of a large-scale residential or mixed-use development. The ideal candidate will ensure the town/community operates in line with best-in-class town management standards while delivering exceptional tenant satisfaction, operational efficiency, compliance, and profitability.

• Operate and manage the town/community in accordance with industry best practices and conduct regular market analysis of competitor properties and communities.
• Ensure all community rules and regulations are clearly communicated, understood, reviewed, and updated where required.
• Supervise and follow up on all maintenance requests, repairs, and services related to buildings, utilities, and equipment, ensuring timely coordination with relevant departments.
• Collaborate with the Chief Engineer to formulate and implement preventive maintenance programs for utility systems, equipment, and buildings.
• Ensure health, safety, security, and environmental standards are maintained at all times in accordance with company policies and procedures.
• Take charge of emergency situations and ensure proper incident reporting, corrective actions, and preventive measures are implemented.
• Maintain a proper system for recording, monitoring, and resolving tenant complaints to measure tenant satisfaction and improve service delivery.
• Conduct regular weekly site inspections to ensure quality standards are maintained and identify any operational or safety risks.
• Build and maintain strong relationships with tenants and obtain regular feedback to continuously improve services and community standards.
• Source, negotiate, supervise, and manage all service contracts while ensuring compliance with agreed terms and conditions and alignment with management approvals.
• Ensure all legal and regulatory requirements from relevant authorities are met to avoid violations, penalties, or operational disruptions.
• Develop and implement policies and procedures related to the use of community facilities and tenant relations, subject to management approval.
• Establish and execute an annual calendar of community engagement activities and events.
• Identify opportunities to enhance facilities, improve operational efficiency, increase tenant satisfaction, and maximize profitability.
• Ensure no alterations or modifications are made to infrastructure or tenant premises without obtaining required approvals from relevant authorities.
• Prepare monthly management reports covering trends, tenant feedback, leasing services status, service contracts, maintenance updates, and income/expenditure analysis.
• Assist in preparing statistical, performance, forecasting, and strategic planning reports to support annual budgets and business objectives.
• Administer departmental budgets and ensure compliance with approved purchasing and financial procedures.
• Monitor and control departmental expenses to ensure performance aligns with approved budgets.
• Review payment discrepancies and tenant credit matters to ensure accuracy and compliance with company financial policies.