Customer Services Specialist - Order Management

Work Flexibility: Hybrid

• Manage end-to-end order processing, ensuring accurate and timely order entry in the ERP system.

  
  
  

• Monitor order status and coordinate with logistics, warehouse, and sales teams to ensure on-time delivery.

  
  
  

• Review and validate customer orders, pricing, and required documentation before processing.

  
  
  

• Communicate proactively with internal stakeholders regarding order progress, delays, or issues.

  
  
  

• Support invoicing processes by ensuring all order details and documentation are complete and compliant.

  
  
  

• Follow up on backorders, shipment schedules, and delivery confirmations.

  
  
  

• Maintain accurate order records and ensure data integrity within the system.

  
  
  

• Identify process improvement opportunities to increase efficiency in order management operations.

  
  
  

Required:

• BS degree in a relevant field

  
  
  

• Min 3 years of experience in order management and customer services process

  
  
  

• Advanced knowledge of MS office applications (Excel, Word, Outlook, PowerPoint)

  
  
  

• ERP system knowledge

  
  
  

• Proficiency in English (both written and spoken)

  
  
  

Preferred:

• Experience in medical device/healthcare industry

  
  
  

• Experience in Business Process Analysis