ZAIN2335 - E-Services & Application Development Team Leader

DEPARTMENT: Technology IT Solutions & Development

SECTION: Applications Development

JOB TITLE:E-Services & Application Development Team Leader

REPORT TO: Applications Development Manager

JOB PURPOSE:

The E-Services & Application Development Team Leader is responsible for leading the design,

development, and delivery of innovative digital solutions, including mobile applications, self-service

portals, and e-channels. This role is crucial in ensuring seamless integration with backend systems,

upholding the highest standards of software development, and consistently delivering exceptional, user

centric experiences. The leader will drive continuous improvement and innovation in e-service platforms

while maintaining a strong focus on scalability, performance, and alignment with business goals.

KEY TASKS & ACCOUNTABILITIES:

1. 1. Design, develop, and maintain customer-facing mobile applications (iOS, Android, and Windows),

   
   

   self-service portals, and e-channels (SMS, USSD) using frameworks like Flutter, React Native, Swift,

   
   

   Kotlin, and Java.

   
   

   2. Develop and orchestrate cross-functional business logic and services, integrating mobile applications

   
   

   with backend systems via APIs, microservices, and integration platforms such as MuleSoft and

   
   

   Spring Boot.

   
   

   3. Collaborate with business stakeholders to analyze service requirements and translate them into

   
   

   technical specifications, ensuring software implementation meets business needs and process

   
   

   standards.

   
   

   4. Work with Convergence Billing and Charging Solutions teams to create hybrid services and products,

   
   

   integrating systems such as OCS and billing platforms, utilizing tools like JMS, REST APIs, and SOAP.

   
   

   5. Lead the design and development of customer-facing systems, such as mobile money solutions,

   
   

   payment gateways, and digital wallets, ensuring compliance with standards like PCI DSS and

   
   

   integrating secure payment platforms like Stripe, PayPal, and Apple Pay.

   
   

   6. Lead release planning, deployment processes, and post-go-live coordination, utilizing Jenkins,

   
   

   GitHub Actions, and CircleCI for CI/CD pipelines and maintaining post-deployment documentation.

   
   

   7. Supervise the integration of e-channels (corporate websites, kiosks, mobile apps) with backend

   
   

   systems via middleware solutions such as MuleSoft, Apache Camel, or WSO2, ensuring smooth

   
   

   communication between systems.

   
   

   8. Develop and maintain comprehensive technical documentation, including design artifacts,

   
   

   implementation guides, user manuals, and operational procedures, and conduct knowledge transfer

   
   

   for internal teams.

   
   

   9. Forecast development demand, manage resource allocation, perform impact assessments for

   
   

   system changes, and track progress using Jira and Confluence..

   
   

2. 10. Promote best practices in mobile application and e-service development, driving continuous

   
   

   improvement and innovation in digital services while adhering to coding, security, and integration

   
   

   standards using tools like SonarQube and OWASP.

   
   

   11. Lead and manage outsourced software development activities, ensuring timely delivery and

   
   

   adherence to quality standards, and coordinate with external vendors to resolve complex technical

   
   

   issues.

   
   

   12. Manage, motivate, and mentor team members, foster skills development, engagement, and

   
   

   performance improvement, and provide timely reports on KPIs, project progress, and team

   
   

   performance.

   
   

   13. Continuously monitor the performance of mobile applications and e-channels, troubleshooting

   
   

   issues, identifying bottlenecks, and optimizing applications for scalability and performance.

   
   

   14. Stay updated with the latest trends in mobile technologies, tools, and frameworks to ensure the

   
   

   team utilizes state-of-the-art development practices and technologies.

   
   

   15. Ensure application security by adhering to industry best practices, such as OWASP Mobile Security

   
   

   Testing and encryption standards (e.g., SSL/TLS for data transmission).

   
   

   16. Collaborate with QA teams to define test strategies, implement automated tests, and oversee the

   
   

   execution of both functional and non-functional tests, ensuring application quality.

   
   

   17. Manage application versioning, compatibility, and updates across multiple mobile platforms,

   
   

   ensuring smooth deployment and rollout of new features and bug fixes.

   
   

   18. Ensure adherence to all regulatory, security, and compliance requirements, including GDPR, HIPAA,

   
   

   and PCI DSS, during the development and release of applications.

   
   

   19. Design and implement e-service platforms such as customer portals, digital self-service systems, and

   
   

   automated service delivery solutions, improving the overall customer experience and operational

   
   

   efficiency.

   
   

   20. Manage the lifecycle of digital services from inception through deployment and operational support,

   
   

   ensuring the scalability and reliability of platforms used for e-commerce, mobile money, and

   
   

   payment gateways.

   
   

   21. Lead digital transformation initiatives within the organization, leveraging emerging technologies and

   
   

   tools to create innovative solutions that improve customer interactions and streamline business

   
   

   processes.

   
   

   22. Collaborate with UX/UI teams to ensure that e-service platforms and mobile applications provide

   
   

   intuitive and user-friendly experiences, optimizing interface design for customer engagement.

   
   

   23. Ensure scalability and high availability of e-service platforms, implementing monitoring, load

   
   

   balancing, and disaster recovery strategies to maintain operational continuity.

   
   

   24. Provide timely basis Function KPIs and project progress reports.

   
   

   25. Contribute to the effective management, motivation, and development of the team, ensuring

   
   

   alignment with organizational goals and personal growth objectives.

   
   

   26. Take full accountability for the quality, accuracy, timeliness, and effectiveness of reports, KPIs, and

   
   

   the team's SMART objectives.

   
   

TYPICAL PERFORMANCE MEASURES:

1. 1. Effectiveness of high availability of the developed applications.

   
   

   2. Quality of Team Contribution

   
   

   3. Understands and is committed to team objectives.

   
   

   4. Time management.

   
   

   5. Effectiveness in maintaining and improving accuracy of the developed applications.

   
   

   6. Quality of relationships with internal customers/peers/suppliers.

   
   

   7. Effectiveness of issue resolution/decision making/change control and risk management.

   
   

   8. Delivery of outcomes to agreed quality standards and deadlines.

   
   

   9. Adaptability of work plans/resources in response to change.

   
   

   10. Consistency and Quality of the applications maintenance to reduce equipment downtime..

   
   

DIMENSIONS

1. 1. Reports to Services & Solutions Development Manager.

   
   

   2. Accountable for ensuring that developed services work according to the business plan.

   
   

   3. Familiarity with the principles of agile and lean development methodologies

   
   

   4. Ability to work efficiently in a constantly changing environment where the process is fluid and

   
   

   unique solutions are desired.

   
   

   5. Highly self-directed and able to manage and prioritize multiple concurrent and competing or

   
   

   conflicting challenges.

   
   

   6. Deep experience with software development practices, standards, and technologies.

   
   

   7. Able to effectively engage product management, project management, and IT stakeholders.

   
   

   8. Able to effectively manage risk in the implementation of architecture.

   
   

   9. Strong communication, documentation, presentation, and modeling skills.

   
   

   10. Work closely with Business teams, Technology Strategy, PMO and Operations team.

   
   

   11. Accountable for e-Services & Applications development.

   
   

   12. Adhering to ITIL Processes & Best Practices.       

   
   

PERSON SPECIFICATION       

QUALIFICATIONS/EXPERIENCE

1. 1. Degree in Computer Science, Software Engineering or Related discipline.

   
   

   2. Minimum 5 years of experience in related field.

   
   

   3. Experience in Frontend Web Development Frameworks (e.g., React, Angular, Vue.js) 

   
   

   4. Experience in Backend Frameworks (e.g., Spring Boot, Node.js) 

   
   

   5. Experience in Mobile Development Frameworks (Native and Hybrid) 

   
   

   6. Experience and Skills in designing APIs using SOAP/Rest/GraphQL 

   
   

   7. Experience Designing and Deploying in End User Systems (e.g. Mobile Money, Payment GW) 

   
   

   8. Experience in using Agile Development Methodologies (e.g., Scrum, Kanban)

   
   

   9. Experience on Object-Oriented Languages like Java Python & C++ languages. 

   
   

   10. Experience on web development languages including HTML, CSS, JavaScript and JQuery.

   
   

   11. Knowledge and experience of RDBMS.

   
   

   12. Knowledge and experience on Linux and Windows OS..

   
   

SOFTE SKILLS:

1. 1. Strong communication skills.

   
   

   2. Strong presentation Skills. 

   
   

   3. Ability to interpret and apply best practice methods/processes.

   
   

   4. Excellent numeracy and analytical skills.

   
   

   5. Management of external suppliers and software/hardware vendors.

   
   

   6. Conflict handling and resolution skills.

   
   

   7. Highly developed communication and reporting skills (verbal and written) in English &Arabic 

   
   

   8. Ability to impart knowledge to others in a 1-2-1 and 1-2-many environments.

   
   

   KEY BEHAVIORS FOR SUCCESS

   
   

   1. Analytical Thinking and Problem Solving. 

   
   

   2. Creative thinker.

   
   

   3. Forward Planning.

   
   

   4. Results Drive.

   
   

   5. Concern for Standards/Efficiency.

   
   

   6. Being Collaborative.