ZAIN2304 - Shop supervisor -Al Hawata

Department/Section:                         Sales sector

Job Title:                                            Shop Supervisor

Reports to:                                         Retail Team Leader

Job Purpose:

• Manage the end-to-end retail shop activities of selling, collection and customer service in compliance with Zain retail strategy and process to maintain the sales standards and achieve sales targets.

  
  

Key Tasks/Accountabilities:                                                                                              

• To improve the commercial performance of the store by increasing its turnover and maximizing profitability

  
  

• Meet and exceed the monthly targets sales.

  
  

• Implement initiatives and directives from Retail Management at retail shop level

  
  

• Create awareness of Zain products and services in community, proactively work on marketing and sales plans in alignment with Retail Management

  
  

• Report store performance, progress and issues

  
  

• Ensure the product and service knowledge of staff meet standards

  
  

• Forecast and manage staffing requirements through schedules to meet customer service levels

  
  

• Implement and follow policies and procedures for retail, as defined by Retail Management

  
  

• Oversee and manage daily operational activities of the retail shop with daily reconciliation.

  
  

• Supervise sales and collection activities carried out in the retail shop

  
  

• Managing and motivating a team to increase sales and ensure efficiency

  
  

• Give daily briefs to retail shop employees to communicate messages from Retail Management.

  
  

• Managing stock levels and making key decisions about stock control.

  
  

• Analyzing sales figures and forecasting future sales volumes to maximise profits.

  
  

• Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organising training and development.

  
  

• Monitor time keeping, attendance levels during periods of absence.

  
  

• Deal with disciplinary matters in an effective and appropriate manner.

  
  

• Manage inventory and cash within the store.

  
  

• Perform sales forecasting and issue stock order requests (including merchandising products)

  
  

• Organise and control stock takes and cycle counts.

  
  

• Coordinate cash collection on daily basis.

  
  

• Maintain transaction and inventory records; discover, address and report discrepancies.

  
  

• Manage the store facility and dealing with the stakeholders.

  
  

• Ensure store compliance with Zain image and brand guidelines through floor walk checklist and merchandising tools.

  
  

• Prepare and send daily and weekly reports to franchise shops Team leader.

  
  

• Report all the store and stock management issues to the Franchisee and the franchise shops Team leader.

  
  

Typical Performance Measures:

• Sales – measured sales performance of retail shop Vs targets.

  
  

• Effectiveness of delivering to Sales Profitability.

  
  

• Product & service knowledge – measured staff knowledge of product & service and process.

  
  

• Effectiveness of issue resolution/decision making/change control and risk management.

  
  

• Delivery of outcomes to agreed quality standards and deadlines.

  
  

• Adaptability of work plans/resources in response to change.

  
  

• Process Adherence – measured transaction, cash reconciliation and stock discrepancies.

  
  

• Store Appearance – measured through floor walk checklist.

  
  

Dimensions:

• Reports to Region shops Team leader.

  
  

• Responsible for shop management.

  
  

• Responsible for management of third party / Franchisee.

  
  

• Direct management of at least 3 sales representatives.

  
  

1. Zain Job Description
   Department/Section: Marketing Segments
   Job Tile: Profiling Specialist
   Reports to: CVM & Customers Analytics Manager
   Job Purpose:
   Analyze all sources of product and customer primary and secondary data to ensure
   right customer in the right segment and come up with recommendation to improve the commercial performance.
   Key Tasks/Accountabilitie:

   
   

1. Extract seen and analyze Zain Customers behavior and commercial
   performance for all segments from primary and secondary data in term of
   price per unit “PPM, PPSMS, PPMB,..etc.” And highlight gabs and
   recommendation to enhance Zain performance.

   
   

2. Generate the required reports from separate data mart for all segment
   related data or extracting the required data from the data ware-house and EDCH system and other related systems.

   
   

3. Providing the required data and reports to Marketing team to support in
   business case development and validation of product/service after launch
   analysis/segment.

   
   

4. Execute/develop new tools/offers to profile segments to improve overall
   revenue KPI as per the product life cycle process.

   
   

5. Providing Ad-Hoc reports and data for marketing team per segment nature
   and report template to support market customer's behavior.

   
   

6. Manage customer profiling process from data extraction data analysis
   profiling and Migration and post migration process with all concerned
   departments.

   
   

7. Constantly developing customer profiling criteria by studying and analyzing
   primary and secondary data of each product segment,

   
   

8. Constantly develop sales commission criteria to validate sales products and
   reward them with sales commission for selling right product to right
   customer.

   
   

9. Develop and manage a tool to flag and profile customers to assigned
   segment and measure the performance.

   
   

10. Monitor and manage the marketing segments after flagging and closely monitor migration of customers between all assigned segments to ensure efficiency of business.
    

    
    

11. Develops processes, procedures, activities and systems for accurate
    Segmental

    
    

12. Provide reports and analysis on segment outcome (monthly/yearly) and
    ‘come up with recommendations pro-actively to map customers according
    to the right segment

    
    

13. Drive and work with cross-functional units and departments to ensure all
    ‘recommendations are planned and being worked upon in order to meet
    daily/monthiy/yearly Kr’ for the segments

    
    

14. Manage and implement al stratepic segments initiatives as highlighted in annual strategy.

    
    

15. Responsible for the security, Confidentiality & integrity, of al information
    assets within his/her responsibilities in accordance with the company/s
    Information Security Policies

    
    

    Typical Performance Measures:
    1- Reports and data delivery on time.

    
    

    2- Reports and data quality and accuracy

    
    

3- Data analysis and recommendations
4- Time management and dead line commitment.
5- Communication skills and team interactive

Qualifications/Experience:

• Educated to university degree.

  
  

• Zain Telecommunications background desirable.

  
  

• Relevant Professional Business qualification is mandatory.

  
  

• Minimum 2 years previous experience of an administrative role in a private sector organisation is mandatory.

  
  

• Ability to communicate in Arabic and English is mandatory.

  
  

Knowledge:

• Broad understanding of all stages of the Zain Telecoms. Business process of the daily sales procedures and issues complaints.

  
  

• Good understanding of the Sudan market and Zain business strategy, goals and competitive environment.

  
  

• Understanding of budgetary and resource management and control policies and processes.

  
  

• Good understanding of best practice Change Management processes and methodologies.

  
  

• Understanding of the relevant regulatory, legal and other contextual factors impacting on the successful management of projects within the Sudan market.

  
  

Skills:

• Must have a strong communication skills.

  
  

• Must have strong interpersonal abilities and should like to work with many different people.

  
  

• Leadership/management skills and experience in a pressurised working environment with the ability to resolve unexpected conflicting demands in a rapidly changing environment.

  
  

• Conflict handling and resolution skills.

  
  

• Change management adaptability.

  
  

• Excellent communication and the ability to interact effectively with management and employees.

  
  

• Strong knowledge of issue management and shop management.

  
  

• Highly developed communication and reporting skills (verbal and written).

  
  

• Good knowledge of remote work and online work skills.

  
  

Key Behaviours for Success:

• Team-worker.

  
  

• Confidence.

  
  

• Confidentiality & Integrity.

  
  

• Communication, both oral and written in local language and business English.

  
  

• Demonstrates empathy with operation/line issues.

  
  

• Builds good working relationships quickly.

  
  

• Self-starter, able to use own initiative.

  
  

• Adherence to company policies and procedures and remains objective with local/cultural issues.

  
  

• Collaborative.

  
  

• Tenacity.