https://bayt.page.link/v1TUmrkCw1dqRip19
العودة إلى نتائج البحث‎

Technical Support Manager

قبل 30+ يومًا 2025/07/18
دوام كامل
500 موظف أو أكثر · خدمات تكنولوجيا المعلومات - صناعة أجهزة الكمبيوتر والتقنيات العالية - أمن المعلومات و الشبكات

حمّل تطبيق بيت.كوم

حمّل تطبيق بيت.كوم لإدارة مراسلاتك الفورية مع خبير التوظيف
حمّل التطبيق
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

We are seeking a highly capable and experienced Technical Support Manager to lead and manage our technical support operations. This role is critical in ensuring that clients receive outstanding service and technical issue resolution across ARTCO’s diverse range of solutions. The ideal candidate will combine technical expertise with excellent leadership and customer service skills.


Key Responsibilities:

  • Team Leadership:
  • Lead, mentor, and manage the technical support team to ensure high performance, timely responses, and quality service delivery.
  • Support Operations Management:
  • Oversee day-to-day technical support activities, ensuring efficient issue tracking, resolution, and escalation processes.
  • Client Satisfaction:
  • Serve as a key point of contact for escalated technical issues, maintaining strong client relationships and ensuring customer satisfaction.
  • Knowledge Management:
  • Develop internal knowledge bases, FAQs, and training materials for clients and team members to streamline support operations.
  • Cross-Functional Collaboration:
  • Work closely with sales, engineering, and project teams to provide technical insight and support during project planning, implementation, and post-deployment phases.
  • Reporting & Analysis:
  • Monitor KPIs and support metrics, generating reports to identify trends, improve processes, and enhance service delivery.
  • Compliance & Standards:
  • Ensure technical support services adhere to ARTCO’s quality standards and industry’s best practices, including HCIS, MOI, and Aramco requirements when applicable.

The Al-Rushaid Group is a prominent and leading Saudi owned company operating nationally and internationally principally involved in construction, engineering, manufacturing, trading, real estate and technology. Since our inception in 1978, our mission has been to provide a vehicle through which the most innovative professional companies in the world, could be responsive to the development needs of Saudi Arabia. To this date, our goal remains unchanged, in bringing the most successful and technologically advanced organizations together, to meet the demands of the Kingdoms economic growth. Our success is attributed to our unceasing strive for excellence, and to a dedicated staff determined in providing services that meet or exceed the expectations of our clients. Through our diverse manufacturing, service and investment companies the Al-Rushaid Group will continue to pioneer the energy strength of Saudi Arabia, and meet the future demands with foresight and careful planning that has established our well earned reputation.

لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.