The FOH Supervisor ensures smooth and efficient front-of-house operations to deliver a superior dining experience. The role leads
the FOH team, oversees service quality, enforces hygiene standards, and ensures compliance with operational procedures. This
position requires hands-on leadership, effective coordination with the kitchen, and the ability to coach and motivate staff while
maintaining a guest-centric culture.
1. Guest Service Management
• Ensure guests are greeted and served according to service standards.
• Handle complaints and service recovery with professionalism.
• Monitor guest satisfaction levels and recommend improvements.
2. Team Supervision & Development
• Lead, coach, and develop FOH team members during shifts.
• Deliver daily briefings and allocate responsibilities efficiently.
• Participate in staff training and onboarding for new hires.
3. Operational Control
• Ensure FOH areas are clean, organized, and well-prepared at all times.
• Monitor service flow and table turnover for maximum efficiency.
• Coordinate with BOH and delivery teams to maintain service accuracy.
4. Standards & Compliance
• Enforce compliance with hygiene, grooming, and food safety standards.
• Ensure adherence to company SOPs and health regulations.
• Support internal audits and maintain operational records.
5. Cash & POS Management
• Operate and troubleshoot POS system efficiently.
• Oversee cash handling, shift reconciliation, and cash register controls.
• Report discrepancies and follow escalation procedures.
6. Coordination & Communication
• Act as liaison between kitchen, service team, and management.
• Communicate shift updates and guest feedback to Restaurant Manager.
• Promote teamwork and resolve conflicts promptly.
WORKING CONDITIONS:
• Work Environment: Customer-facing, fast-paced service floor.
• Physical Demands: Long hours standing, walking, and multitasking.
• Schedule: Rotational shifts, including weekends and holidays.
• Location: Assigned branch, with possible internal relocation based on business needs.
• Basic salary offered between 3,345 - 4,349 SAR