Customer Service Representative

The Customer Service Representative plays a vital role in ensuring customer satisfaction and loyalty within the Facilities & Property Management industry. This position involves direct interaction with clients, addressing their inquiries, and resolving issues efficiently. The ideal candidate will possess strong communication skills and a customer-centric mindset, contributing to a positive experience for all clients.

Responsibilities:

1. Respond promptly to customer inquiries via phone, email, or in-person.
2. Assist clients in understanding services and products offered by the company.
3. Resolve customer complaints and issues in a timely manner.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with other departments to ensure customer needs are met.
6. Provide feedback on customer trends and issues to management.
7. Participate in training sessions to enhance product knowledge and customer service skills.
8. Follow up with customers to ensure their satisfaction after service delivery.
9. Assist in the development of customer service policies and procedures.
10. Contribute to a positive team environment by sharing best practices.

Preferred Candidate:

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities.
3. Ability to work in a fast-paced environment.
4. Proficient in using customer service software and tools.
5. Demonstrated ability to handle difficult situations with professionalism.
6. Strong attention to detail and organizational skills.
7. Ability to work independently as well as part of a team.
8. Empathy and patience when dealing with customers.
9. Willingness to learn and adapt to new processes.
10. Experience in the facilities management sector is a plus.