Customer Service Representative

Detailed Responsibilities:

• Monitor order status with a strong focus on back-order reduction and new model order coordination.
• Track and analyze VOR (Vehicle Off Road) orders and monitor the distributor's order mix and open WIP (Work in Progress) lists.
• Drive cost optimization initiatives including air freight and documentation cost reductions.
• Establish and maintain weekly communication with distributors; implement collaborative planning strategies to align supply and demand.
• Conduct market visits as required to enhance distributor engagement and operational visibility.
• Liaise closely with internal departments such as Aftersales, Inventory, Quality, and Logistics.
• Coordinate with intercompany sources in USA and Italy to track the status of back-ordered parts at RDCs (Regional Distribution Centers).
• Act as the first point of contact at the RDC for all supply chain-related topics across the covered markets.
• Maintain continuous engagement with 3PL service providers to ensure high service levels.
• Ensure distributor operations align with Stellantis standards, policies, and KPIs.