https://bayt.page.link/v1TUmrkCw1dqRip19
العودة إلى نتائج البحث‎
دوام كامل · طالب/متدرّب
500 موظف أو أكثر
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي



The B2B Customer Experience Director is responsible to develop and head the customer experience journey for the business. This role demands an individual who can effectively lead a team to ensure the highest level of customer satisfaction.

Client Details

Our client is a large organisation that operates in the technology industry. With a focus on innovation and customer satisfaction, they have built a strong reputation in the market.

Description
Develop and implement a customer experience strategy aligned with business objectives.Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement.Utilize AI, CRM platforms, and automation to streamline CX operations.Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies.Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction.Develop programs to enhance customer relationships and advocacy.


Profile

A successful Customer Service Director should have:
A degree in Business Administration, Communications, or a related field.A strong background in the b2b customer experience within the technology industry.Excellent leadership and team management skills.The ability to handle complex customer complaints and queries.Strong communication and interpersonal skills.


Job Offer


The chance to work in a vibrant, innovative environmentOpportunities for professional growth and development.

المرشح المفضل

المستوى المهني
طالب/متدرّب

Michael Page is comprised of 25 disciplines – each providing a service to a specialist area of the market. We recruit permanent, temporary, contract and interim opportunities, typically from second/third job levels upward. Businesses we work with range from SMEs to global blue-chip organisations. We conduct highly customised search assignments aimed at aligning our client’s missions, cultures and strategic goals with exemplary candidates. Our experienced and well networked consultants employ a high-quality, targeted and consultative approach to each mandate, thereby enabling our clients to source the talent to take their businesses to the next level. Our clients range from multinational corporations to boutique firms across all specialisms and sectors.

لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.