Technical Learning & Development Senior Officer

Summary:

Manage and oversee the specialized technical training and development programs for newly recruited technical trainees and existing staff, ensuring their effective skill acquisition and professional growth within the organization, in alignment with strategic HR objectives.

KEY ACCOUNTABILITIES:

Technical Staff Training and Management

• Support in the planning and organization of technical learning/development and training programs for existing employees both overseas and locally, in-line with identified needs and skills gaps.
• Assist in related training material development in coordination with internal teams, and/or through engaging external subject matter experts.
• Oversee and manage development programs for newly recruited technical trainees from high school or technical diploma backgrounds, ensuring their effective training and progression into skilled roles within the organization.
• Monitor and report on technical trainee performance and attendance, coordinating with various educational institutions such as QatarEnergy, College of North Atlantic - Qatar, Qatar Aeronautical College, and international institutions in the US, Australia, and UK.
• Schedule technical training sessions, manage tests, and handle scholarship payments for trainees, coordinating closely with educational institutes.
• Manage daily counselling and disciplinary actions for technical trainees, collaborating with the Employee Relations Committee and Legal Department to resolve training, absence, and performance issues.
• Liaise with technical training institutes, on-the-job training coordinators, and line supervisors to design, plan, and review technical training programs, ensuring they meet the specific skills requirements of the organization.
• Collaborate with the Technical Learning & Development team and other departments to coordinate specialized technical training programs and procedures.
• Track and manage training-related expenses for technical programs, resolve discrepancies, and process training invoices through HRMS for timely payment.
• Organize and manage logistics for short-term technical training programs for managers and senior employees, both overseas and locally, including training fees, visas, travel arrangements, and accommodations.
• Plan and conduct in-house technical training sessions, negotiate with vendors, arrange necessary facilities such as training halls and materials, and handle all associated logistics.

Team Supervision

• Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.

Budgeting and Financial Performance

• Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.

Policies, Systems, Processes & Procedures

• Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements are fulfilled, while delivering a quality, cost-effective service.

Continuous Improvement

• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

• Prepare sectional statements and reports timely and accurately to meet QEWC and department requirements, policies and quality standards.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

• Chief Administration Officer
• Human Capital Manager
• Head of Learning and Development
• Learning and Development Senior Officer
• Learning and Development Coordinator
• Learning and Development Administrator
• Function heads across the organisation
• Relevant Committees

External

• Vendors, suppliers, service providers
• Government Authorities

Context, Work environment & DECISION MAKING AUTHORITY:

• The role operates within a dynamic corporate environment where key decisions significantly impact the Administration division. Such decisions require consultation with and approval from the direct Line Manager before implementation.
• Operates under the mandates authorized by the responsible Line Manager, ensuring all functional and operational activities are managed with high standards of quality and reporting, thus upholding accountability and transparency.
• Participates in execution of Administration division comprehensive business and operational strategy. Responsible for contributing in meeting business and operational goals within functional area.
• Provides the leadership team with insightful information and data with regards to handled functional areas.