Operations Coordinator

Job Summary

The Operations Coordinator in service operations is to oversee and coordinate the day-to-day activities and processes within the operations department to ensure efficiency, effectiveness, and smooth workflow. They are responsible for managing schedules, assigning tasks, and monitoring the progress of operational activities to ensure timely completion and delivery of services. Additionally, they liaise with internal teams, such as customer service, logistics, and maintenance, to ensure seamless coordination and communication. The Operations Coordinator also tracks and analyzes operational metrics and KPIs to identify areas for improvement and implement corrective actions as needed

Job Responsibilities 1

Coordinate and oversee daily operations within the service operations department, including scheduling, task assignment, and workflow management.

Monitor and track the progress of operational activities, ensuring adherence to deadlines and quality standards.

Serve as a point of contact for internal teams and external stakeholders, addressing inquiries, resolving issues, and providing updates on operations-related matters.

Develop and maintain operational procedures, policies, and documentation to ensure consistency and compliance with organizational standards.

Collaborate with cross-functional teams to streamline processes, improve operational efficiency, and enhance service delivery.

Analyze operational data and performance metrics to identify trends, areas for improvement, and opportunities for optimization.

Implement initiatives to enhance productivity, reduce costs, and maximize resource utilization within the service operations department.

Conduct regular assessments and audits of operational processes to identify gaps, risks, and areas for enhancement.

Provide leadership, guidance, and support to operations staff, fostering a positive and productive work environment.

Continuously evaluate and refine operational strategies and practices to align with organizational goals and objectives.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Proficiency in operational coordination and management techniques, including task prioritization, scheduling, and resource allocation.

Strong organizational skills to effectively manage multiple tasks and deadlines in a fast-paced environment.

Excellent communication and interpersonal abilities to collaborate with diverse teams and stakeholders.

Analytical skills to assess operational data, identify trends, and make informed decisions to optimize processes.

Problem-solving skills to address challenges and implement solutions to improve operational efficiency and effectiveness

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies
Agility
AI Fluency
Resilience
Quality
Leadership
Quality and Safety L2
Restaurant Management L2
Product/Service Management L2
Guest Relations L2
Adminstrative Services L2


Education
Diploma in Hospitality or Food and Beverage related course