Key Accountabilities
Insurance Acquisition
Act as a liaison between various CB front-line teams to ensure submission of applications
Update & maintain all Sales MIS (Calls, Prospects, Attritions, pipeline, Business done)
Insurance Assessment and Processing
Act as a liaison between various CB functional areas to ensure submission of applications
Help sales agents complete the required documents, and make sure that documentation is in proper order.
Follow up on submitted cases during the entire application process
Keep sales agents informed about insurance application progress
Maintain policy number book and issue policy numbers
Conduct quality review and ensure the quality of applications before their submission to Insurer
Co-ordinate the daily collection of applications from the channels and ensure they are sent to the Insurer
Co-ordinate / chase further information requests with sellers – inc Medicals
Track policy approvals and update business where necessary
Submit standing order requests for Banca Business channels in a timely manner
Maintain daily premium transfer file for new cases checking remittance complies with requirements
Service for Customers (Internal and External)
Maintain policy cancellation data
Co-ordinate and action policy amendment and cancellation requests
Initiate customer refunds
Monitor lapsed policy standing orders and manage cancellations as per agreed policies and procedures
Produce daily / monthly / quarterly reports for internal performance tracking
Prepare quarterly QCB reports for Life Insurance Products
Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department
Other Accountabilities
Regulatory Compliance
Assist in the creation of engagement records and documentations of all life insurance products, in order to ensure adherence to audit and regulatory requirements.
Ensure compliance with related SOPs
Compile QCB reporting, quarterly and as and when required for non-regular requests
Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
Continuous Improvement
Contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.
Policies, Systems, Processes & Procedures
Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Statements and Reports
Assist in the preparation of timely and accurate departmental statements and reports to meet CB and department requirements, policies and standards.
Quality, Health, Safety, & Environment
Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
Education
Bachelor degree or equivalent
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.