Infrastructure & Security Manager

JOB PURPOSE: 

To ensure secure, reliable, scalable, and secure IT infrastructure across the organization by leading infrastructure operations, systems security, and strategic technology initiatives aligned with business goals.

KEY RESULTS AREAS / DELIVERABLES and KEY ACTIVITIES:

INFRASTRUCTURE MANAGEMENT

• Oversee the design, implementation, and maintenance of on-premise and cloud infrastructure to ensure performance, scalability, and resilience.
• Manage servers, storage, network systems, virtualization platforms, and endpoint systems.
• Monitor and improve infrastructure uptime, response time, and performance metrics.
• Conduct infrastructure capacity planning and performance tuning.
• Lead implementation of upgrades, migrations, and new deployments.
• Coordinate with third-party providers like Almana Computer Services for support and service delivery.
• Maintain scheduled server updates and patching through a structured maintenance plan.

INFRASTRUCTURE SECURITY

• Ensure infrastructure security through appropriate architecture, tools, policies, and monitoring.
• Manage security technologies such as firewalls, VPNs, IDS/IPS, endpoint protection, and access controls.
• Perform risk assessments, vulnerability scans, and security audits regularly.
• Respond to and investigate infrastructure-related security incidents.
• Ensure alignment with standards like ISO 27001, NIST, and other regulatory frameworks.
• Work with external partners on ISO 27001 implementation, audits, and renewals.
• Manage SOC servers and take prompt action on any alerts or issues.

TEAM LEADERSHIP

• Lead and develop the infrastructure and security team for effective service delivery and support.
• Define team goals, provide coaching, and conduct regular performance evaluations.
• Organize technical training and ensure continuous skills development.
• Foster collaboration within IT teams and with business stakeholders.
• Promote a high-performing, customer-oriented culture.
• Supervise IT Helpdesk, Support, and Network teams to ensure efficient operations.
• Set KPIs and conduct annual evaluations for team performance tracking.

IT OPERATIONS AND COMPLIANCE

• Ensure stable IT operations through effective incident, problem, and change management processes.
• Oversee data backup, restoration procedures, patch management, and system monitoring.
• Maintain detailed infrastructure documentation and conduct regular audits.
• Ensure compliance with ITIL practices, internal policies, and external standards.
• Generate infrastructure reports and metrics for leadership review.
• Perform regular backup restore tests to ensure data recovery readiness.

SECURITY GOVERNANCE

• Develop and implement security governance frameworks and controls to protect infrastructure assets.
• Establish and enforce access management and cybersecurity policies.
• Conduct awareness and training sessions related to infrastructure security.
• Collaborate with audit, compliance, and risk teams on assessments.
• Lead remediation plans for identified security gaps or risks.

PROJECT DELIVERY

• Manage and deliver infrastructure-related projects on time, within budget, and according to scope.
• Define project requirements, timelines, and resource allocations.
• Coordinate with vendors, partners, and internal teams for smooth execution.
• Monitor project progress and mitigate risks or delays.
• Document project outcomes and lessons learned for continuous improvement.

VENDOR AND BUDGET MANAGEMENT

• Optimize infrastructure and security investments through effective vendor and budget management.
• Evaluate vendor solutions and negotiate contracts and SLAs.
• Prepare and monitor departmental budgets aligned with business plans.
• Track expenditures, forecast needs, and ensure cost-effective spending.
• Maintain license compliance and track asset utilization.