Guest Relations Officer

Job Description

We are looking for a dedicated Guest Relations Officer to be the welcoming face and key point of contact for patients, families, and visitors. The ideal candidate will foster a supportive and respectful environment, ensuring smooth communication and a positive experience throughout their stay.

Key Responsibilities

• Greet and assist patients, visitors, and families with warmth, professionalism, and empathy
• Provide clear guidance on admissions, discharges, appointments, and general inquiries
• Address and escalate patient concerns as necessary to ensure timely resolution
• Facilitate compassionate communication between patients and healthcare teams
• Offer emotional support and reassurance to patients and their families
• Regularly check on patients’ comfort and satisfaction during their stay
• Maintain discretion and professionalism in sensitive situations
• Promote a respectful and healing atmosphere with kindness and dignity
• Document patient feedback and contribute to service enhancement initiatives

Skills

• Proficient in MS Office and hospitality management systems such as Opera, PMS, and CRM
• Strong problem-solving skills and ability to work effectively under pressure
• Excellent interpersonal and communication skills
• Ability to work flexible shifts, including weekends and holidays
• Bilingual in Arabic and English (mandatory)
  

Qualifications

• Bachelor’s degree, diploma, or high school equivalent in Hospitality, Business Administration, or related field
• 1 to 3 years of experience in guest relations, front office, or customer service roles
• Presentable and confident with a courteous demeanor
• Team player with high emotional intelligence, cultural sensitivity, and a proactive attitude
• Full-time position with an all-inclusive package based in Qatar

Job ID: 24082505-114VG