Service Engineer

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Physical Security Systems Service Engineer.

As a Physical Security Systems Service Engineer, you will work closely with other internal and external teams to help build a reliable, stable, high performance, core infrastructure platform to host highly critical systems and physically secure Datacenters globally. ThePhysical Security Systems Service Engineer will partner across multiple efforts to develop and drive the overall design, development, and operational maturity of our core infrastructure environment. This opportunity will allow you to learn physical security systems, experience in administrating/working in a large hybrid cloud environment, and about how what we do can change the world. This opportunity is also flexible with work hours and supports full /partial work from home.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Physical Security Systems Service Engineer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities:

Technical Knowledge and Expertise:

• Develop a foundational understanding of physical access control service and system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.
• Contribute to the identification and recommendation of optimal configurations of technology components, adjust configurations, and define infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported services.
• Share learnings and recommendations across engineering teams working on related services and invest time and effort to improve knowledge and contribute to the adoption of new solutions.

Operational Excellence:

• Assist in the implementation of reliable, scalable, high-performance solutions to support highly critical physical security systems. Contribute to the design and implementation of those systems and maintain quality control documentation in partnership with fellow engineers.
• Respond to incidents during regular on-call rotations, alert stakeholders to major impacting issues, escalate resolution of complex or multi-component problems to fellow engineers, and ensure details related to incident resolution are shared
• Develop an understanding of security, privacy, and compliance standards in alignment with direction from the business and technical experts. Partner with security, privacy, and compliance teams to identify, address, and develop guidance on issues relevant to their services, ensuring information is shared and dependencies managed across disciplines promptly.

Other:

• Embody our culture and values.

Required Qualifications: 

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.
• 1+ year(s) technical experience working with large-scale cloud or distributed systems.
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
• Experience with a physical security system (Ex. LenelS2, Software House, etc.).
• Experience and understanding of large-scale applications portfolio in an enterprise-wide environment (including migration of on-premises workload to the cloud, hybrid environments, multi-tenant environments)

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.