Restaurant Manager

Job Overview:

We are looking for a detail-oriented professional to manage daily F&B operations and reporting for our hotel. The role includes implementing and following daily checklists for bar, confectionery, and opening/closing procedures, preparing and submitting sales, inventory, and wastage reports, and coordinating with the marketing and kitchen teams for menu planning, events, and promotions.

Job Description: 

• Implement and follow daily checklists for opening, bar, confectionery, and closing operations.
• Prepare and submit daily sales, F&B inventory, bar, confectionery, and coffee machine reports.
• Track and report wastage, monitor product shelf life, and identify areas for cost reduction.
• Conduct monthly meetings with Marketing to discuss menu trends, customer preferences, pricing, and event planning.
• Coordinate in advance for major annual events (Eid, Ramadan, Valentine's Day, Independence Day, Christmas) for effective campaigns.
• Monitor customer service metrics such as wait times and complaint resolution.
• Maintain a detailed register of guest complaints and ensure timely resolution.
• Conduct regular departmental meetings and ensure effective interdepartmental communication.
• Coordinate with Head Chef for smooth F&B operations and quick resolution of operational issues.
• Implement systems to track and resolve interdepartmental complaints and conflicts.
• Ensure delivery of assigned tasks/projects according to quality standards and timelines.

Qualification & Experience:

• Bachelor's or Master's required
• 6 to 8 years or relevant industry experience required

Essential Technical Skills

• Knowledge of food safety and hygiene standards, and ability to implement them in the restaurant
• Understanding of FOH and BOH operations, including room service and delivery
• Basic knowledge of inventory management principles and ability to assist with inventory tasks

Location: Gulberg 3 Lahore