Technical Field Support Engineer

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create a new urban reality.

Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

As a global leader in the elevator and escalator industry, we believe in improving performance through inspiring, engaging, and developing our people. As part of a global network, we are looking for a unique individual who can thrive in a culture that fosters innovation and empowers individuals to make a difference.

Reporting directly to the Delivery Operations Manager, we are looking for an energetic and enthusiastic Technical Field Support Engineer based in Casablanca. In this role, you will play a critical role in ensuring the successful installation and commissioning of KONE products. You will provide hands-on technical support, troubleshoot and resolve issues identified by manufacturing and installation teams, and ensure that all installations meet KONE’s stringent safety, quality, and process standards. Your expertise will help deliver seamless, timely, and problem-free installations that uphold our commitment to excellence.

If you believe you have the right fit and can add significant value to this role and department, apply for this exciting opportunity!

What will you do:

• Provide remote and on-site technical support to Front-Line teams, ensuring timely resolution of installation challenges.
• Support digital, PFI, software, and BIM-related issues to enhance project delivery and technical capability.
• Deliver technical expertise to ensure installations meet customer-specific ride comfort and performance requirements.
• Train employees during site visits and deliver structured training sessions to build local capability.
• Collaborate with global and local training centers, contributing technical expertise to enhance training programs.
• Prepare detailed quality reports following site visits, identifying issues and recommending corrective actions.
• Record and escalate helpdesk issues in line with KONE processes, ensuring effective corrective measures.
• Participate in project closing reviews to capture lessons learned and integrate improvements into business practices, including product and skills development.
• Always operate strictly within KONE’s safety requirements and guidelines.
• Ensure all installations comply with global processes as well as customer and partner safety standards.
• Proactively report safety concerns and immediately stop work if any safety violations or hazards are identified.
• Liaise with site personnel to confirm lift readiness, communicate impacts, and ensure proper site coordination.
• Verify that the lift is electrically safe before commissioning.
• Commission lifts in accordance with agreed specifications and performance parameters.
• Conduct testing in line with relevant test documentation, KONE standards, EN81 requirements, and applicable Lift Directives.
• Take measurements, complete required documentation, and record any abnormalities for corrective action or risk assessment (H&RA).
• Perform final inspections and sign off on the final inspection documentation.
• Report lift conditions and provide snag lists to the Installation Supervisor, maintaining clear internal communication protocols.
• Participate in meetings and workgroups related to quality and technical matters.
• Ensure lift well security and the safety of all personnel and third parties during commissioning and testing activities.

Are you the one?

• 5 years of technical experience in the elevator/escalator industry is a must.
• Comprehensive expertise in products and corrective action processes to ensure effective issue resolution.
• In-depth understanding of applicable norms and requirements for each project, ensuring compliance and quality.
• Prioritizes safety considerations and selects environmentally sustainable solutions whenever feasible.
• Fluent in English, with excellent verbal and written communication skills.
• Proficient in relevant IT systems and tools, including Microsoft Office applications.
• Willingness to travel as required to support project needs.
• Adaptable and flexible in dynamic work environments.
• Knowledge of KONE and/or competitor products to provide informed support and solutions would be an advantage.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/