Sr. Operations Executive

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Scope

Coordination and execution of customer orders in accordance with their requirements and/or procedures based on PSA BDP Ethics.

Responsibilities

• Order processing management
• Customer order plausibility analysis
• Planning / Booking / Transportation orders
• Coordination/follow up of the shipment
• Customs processing (export/import)
• Documentation/administration/invoicing / filing
• Feedback to the customer (internal and external reporting of the shipments to the customer) by various means (mail, phone, EDI)
• Operational troubleshooting
• Non-conformance reporting in accordance with the KPI’s
• Cooperation with approved subcontractors in accordance with agreed rates
• End to end processing
• Punctual and flawless order handling and documentation

Requirements

• Handling all files within a dedicated time frame
• Clear communication with the customer
• Registration of mile stone data in Tietan
• Operational contacts with customer
• Manager Operations & Director of Operations
• Business Partners, Vendors and Suppliers
• Customs department