Reservation Agent | Marrakech (Morocco)

Es Saadi Marrakech Resort stands out for a culture strongly driven by collaboration, where people, well-being and the quality of human relationships are central. Teams operate in a supportive environment built on trust, solidarity and close management that acts as a mentor and facilitator. This culture is balanced by innovation and organizational dimensions, encouraging creativity and initiative while ensuring structured processes and operational reliability. Competition plays a limited role, with the emphasis clearly placed on collective engagement and collaboration in delivering an outstanding guest experience.

- Receive all reservations made by phone, email
- Provide personalized welcome upon customer request
- Quickly identify customer needs by offering a suitable solution and arguments to establish a quote and do everything possible to close the sale
- Carry out all administrative follow-up operations for these reservations
- Take reservations with precision and rigor, respecting brand standards
- Convey the image of the establishment and the identity points of the Es Saadi Marrakech Resort group brand.
- Respect and apply the hotel's pricing and RM policies
- Actively participate in the development of your department's revenue while respecting the commercial strategy.

- Proactive, dynamic, and independent.
- Customer service oriented.
- Team spirit.
- Negotiation and listening skills
- Good interpersonal skills, excellent telephone manner
- Proficient in Microsoft Office Suite and new technologies
- Perfectly bilingual, a third language is a plus