Network Support Engineer N2 (M/F) | Rabat (Morocco)

Your Missions:

• Management and resolution of Data & Voice technical incidents to ensure customer service continuity
• Analysis of network malfunctions and implementation of appropriate workarounds
• Coordination of interventions with access providers, installers, and technical partners
• Monitoring and management of field interventions and escalation to level 3 if necessary
• Proactive and regular communication with clients on incident progress
• Carrying out reports, summaries, and participating in the continuous improvement of processes
• Support for network environments: Cisco/Huawei routers, Fortinet security, Meraki, SD-WAN, fixed telephony, and Voice/Data solutions

Technical Skills:

• Knowledge of fixed networks
• Proficiency in fiber (FTTH/FTTO) and xDSL infrastructures
• Good knowledge of MPLS
• Knowledge of SD-WAN technology
• Proficiency in fixed voice protocols
• B2B client communication

Soft Skills:

• Excellent oral communication
• Good written communication
• High reactivity