IT Help Desk Technician | Rabat (Morocco)

UM6P – Mohammed VI Polytechnic University operates within a strongly innovation-driven culture, where creativity, experimentation and intellectual boldness are key foundations. The university promotes initiative, openness and autonomy in a stimulating environment focused on research, entrepreneurship and impact. This innovative mindset is reinforced by a solid cooperative dimension, fostering collaboration, knowledge sharing and human development. A clear focus on performance and excellence further supports this culture, while formal processes remain lighter to maintain agility and flexibility.

About the position

Reporting to the IT Manager within the IT Office, the IT Help Desk Technician provides daily technical support to professors, researchers, and administrative teams. They ensure the continuity, quality, and reliability of IT services to guarantee the smooth running of educational and administrative activities.

Main tasks

• Provide Level 1 and Level 2 technical support (hardware, software, network, peripherals).
• Diagnose and resolve technical incidents as quickly as possible.
• Log, process, and track requests using the IT ticket management tool.
• Install, configure, and maintain workstations and IT equipment.
• Provide technical support in classrooms (audiovisual equipment, hybrid devices, videoconferencing).
• Manage and update the IT inventory.
• Escalate complex incidents to the IT Manager or the central IT department if necessary.

Profile sought

• Bachelor's degree (Bac+3/4) in IT or equivalent qualification.
• 2 to 5 years of experience in IT support or help desk.
• Strong service orientation and focus on user satisfaction.
• Excellent interpersonal skills and listening abilities.
• Responsiveness, autonomy, and organizational skills.
• Working knowledge of English is appreciated.

Key skills

• Strong diagnostic and technical problem-solving skills.
• Solution-oriented mindset and sense of priorities.
• Ability to work effectively under pressure.
• Clear, structured, and pedagogical communication.