Company culture :
HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.
Job :
We are looking for a dynamic, competent, and highly professional General Services Manager (M/F) to join the Technical and General Resources Department at UIR Hospital.
Your main tasks will focus on the following areas:
Strategic management of general resources
- Define and implement the general resources policy
- Structure and organize support services
- Ensure quality of service for internal users
- Manage overall service performance
Management of service providers and contracts
- Manage all outsourced service contracts
- Ensure contractual monitoring (quality, commitments, penalties)
- Evaluate service provider performance using KPIs
- Participate in service provider selection
- Manage non-conformities and disputes
Establishment security
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General security (safety)
- Manage the overall security system of the establishment (guarding)
- Supervise access control systems (rights management, badge setup and issuance)
- Supervise the operation of the video surveillance system
- Ensure the safety of people, property, and access within the establishment
- Define and enforce security procedures and access rules
Fire safety
- Define and manage the establishment's fire safety policy
- Manage and supervise the existing fire safety system (FSS, equipment, and organization), ensuring its proper functioning, maintenance, and regulatory compliance
- Schedule and monitor regulatory controls and periodic verifications
- Ensure the qualifications and authorizations of the teams involved are compliant
- Coordinate interventions in case of incidents or emergencies
Registry management
- Supervise incoming and outgoing mail management
- Ensure traceability and smooth flow of documents
- Implement management and archiving procedures
Transport and mobility management
- Organize and supervise staff transport solutions
- Optimize costs and routes
- Ensure quality of service
- Manage the fleet, ensuring its proper functioning, maintenance, and optimization
- Optimize operating costs
General services, infrastructure, and service continuity
- Manage general services (cleaning outside biomedical areas, outdoor spaces, green spaces) ensuring quality, compliance, and cost optimization
- Optimize and supervise infrastructure and spaces (roads, parking lots, buildings, landscaping) ensuring safety, accessibility, and regulatory compliance
- Ensure the continuity of support services (24/7) by managing maintenance, anticipating risks, and coordinating interventions
Required profile :
- Master's degree (Bac +5) in Industrial Engineering, Maintenance, Building, or equivalent
- Experience of 3 years or more in a similar role
- Proficiency in logistics systems (GMAO, ERP)
- Basic knowledge of regulations and standards applicable to safety (fire and security)
- Data analysis and performance management through indicators
- Management of service providers and contracts
- Infrastructure management
- Knowledge of the constraints of the hospital sector
- Knowledge of hygiene, safety, and quality standards
- Rigor and organizational skills
- Foresight and prioritization skills
- Responsiveness and ability to manage critical situations
- Leadership and team management skills
- Analytical and synthesis skills
- Service-oriented and results-driven attitude
