Field Supervisor | Marrakech (Morocco)

Smollan Morocco operates within a predominantly collaborative culture, where people, trust and employee well-being are at the heart of the organization. A close management style promotes support, accountability and strong team cohesion. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, agility and experimentation. A performance-oriented mindset and structured processes further support operational efficiency and goal achievement, creating a balanced and engaging work environment.

Job Summary:

Ensure effective management of merchandising execution and client relationship and product management at store level, including the achievement of KPIs within a given territory.

In addition, ensure effective staff management to achieve maximum product availability at all times and at the lowest cost.

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Key Responsibilities and Expected Results:

Operational Management:

• Communicate and ensure the team understands store KPIs.
• Oversee the execution and achievement of agreed store KPIs
• Coordinate with store managers to overcome store challenges concerning store KPIs
• Ensure execution of the 6Ps at store level
• Follow stated stock management guidelines
• Oversee shelf health management, i.e., stock replenishment, facings, planogram integrity.
• Ensure planogram implementation and monitoring at store level
• Ensure effective implementation of promotional activities
• Oversee in-store activation and permanent promoter execution in line with agreed plans.
• Provide feedback on all field-related customer/product points.
• Continuously monitor and evaluate merchandising objectives to ensure they are met.
• Ensure merchandising excellence through Smollan's best working methods
• Conduct client-specific audits in stores
• Continuously compare and optimize merchandising execution processes against best practices.
• Provide regular feedback to the line manager

Account Management:

• Partner with distributors, account managers, and other partners to meet and exceed merchandising objectives.
• Respond to and follow up on all client queries and issues
• Stay informed about the market and competitors
• Adhere to client and company performance standards
• Escalate any unresolved issues to the relevant line manager.
• Organize quarterly business review sessions with the client to identify growth opportunities.

Operational Excellence:

• Submit daily and weekly reports regarding Joint Business Plans (JBPs) to line managers/clients.
• Maintain excellent relationships/contacts with various stakeholders
• Document and manage expenses
• Ensure management of Smollan assets, including HHT devices
• Ensure adherence to rules established between your team and the distributor
• Implement and maintain merchandising operational excellence, policies, and procedures, including standard operating procedures.
• Develop detailed route plans, including the design of your team's call cycles / PJP and timely communication of changes to call cycles / PJPs.
• Develop and maintain a relevant database of your team's clients
• Ensure accurate information is captured and subject to quality control, take corrective action where necessary.
• Stay up-to-date with new developments in the industry and communicate them to your team and line manager.
• Agree on expected results, scope, and deadlines with line managers.

Experience: 2 to 3 years or more of experience in the FMCG sector as a Sales Representative

Knowledge, Skills, and Abilities:

• Merchandising Management
• People Management

Administrative Skills

• Customer Service Skills
• Communication Skills (Verbal and Written)