Account Director (Sales)

Account Director (Sales) 
(19816)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

JOB SUMMARY

Drive Sales function by assisting the Director of Sales in overseeing the Sales function and ensuring the department is working efficiently and clients are looked after well.  Ensuring the General Sales activities are carried out and the guest satisfaction index goes on up word trend.

KEY DUTIES AND RESPONSIBILITIES

•    Personally build clear and open lines of communication with all departments
•    Understand Maldives business trends in terms of targeting the right market. Also, be aware of the political uplift of the country.
•    Be actively involved in maintaining all Kerzner International programs.
•    Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural, and functional differences to optimize team performance.
•    Actively involved and worked with the Finance department in tour operator contracting. 
•    Organize tour operator visits to One&Only Reethi Rah to showcase the resort at regular intervals. 
•    Ensure all communications are aligned to the One&Only brand image.
•    Develop and maintain rapport with key community contacts to ensure a visible presence in the community. 
•    Create an environment that trains, develops, coaches, and mentors colleagues.
•    Be innovative with everything you do.
•    Actively participate in sales presentations, property tours, and customer meetings.
•    Drive GSQ action plan follow-up every month with direct reports. 
•    Work closely with marketing to drive all the events. 
•    Respond to all internal emails from various functions i.e., reservation, rooms, F&B
•    Involve in the finalization of any big event query i.e., wedding, birthday party, gala dinner, etc. 
•    Attend morning meetings when needed and represent the Sales function.
•    Work closely with the reservation team to give support from a Sales point of view. 
•    Undertake additional duties as requested by the DOS.
•    To perform all other jobs related to your scope of work, as requested by your superiors or other Managers.

SKILL EXPERIENCE & EDUCATIONAL REQUIREMENT 

•    Expert skills using MS Office
•    Comfortable, confident, and enthusiastic when working within tight deadlines.
•    Creative and idea-generating initiatives
•    Effective time management skills
•    Flexible and open-minded
•    Able to prioritize and work under pressure.
•    Flexible approach to working hours due to events and post-event content production.
•    A professional personal appearance and social skills necessary to deal with a wide range of internal and external clients.
•    Resilient
•    Adaptable
•    Attention to detail.
•    Team player
•    Strong communicator
•    Passionate
•    Well organized
•    Luxury service

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.