Sales Assistant

Key Responsibilities:

Product Display and Merchandising:

• Ensure all stock is properly laid out and displayed according to brand standards (e.g., product placement, signage, sizing from smallest to largest, neatness).
• Ensure all products are price-tagged and bar-coded before display.
• Maintain visual merchandising standards to enhance customer experience and boost sales.

Stock Management:

• Accurately record and manage stock administration including stock counts, inter-branch transfers, dispatch, and delivery.
• Monitor stock levels and report discrepancies or low stock to the supervisor.

Customer Service:

• Greet all customers promptly and courteously, identify their needs, and provide knowledgeable assistance.
• Provide accurate and current information about the products.
• Promote loyalty programs and increase the customer database by adding new customers to the POS system.
• Understand and clearly communicate the exchange and return policy.

Sales and Targets:

• Work toward achieving daily and monthly sales targets.
• Inform customers of ongoing promotions and upsell when appropriate.
• Prepare and maintain sales reports and related documentation as needed.

Cashiering Duties:

• Operate the cash register with accuracy and efficiency.
• Handle cash, credit card payments, and customer refunds responsibly.
• Open and close cash registers, including counting money, separating slips, balancing drawers, and making deposits.

Store Maintenance and Housekeeping:

• Maintain the highest standards of cleanliness and organization throughout the store.
• Ensure store shelves, counters, and display areas are clean and well-maintained.
• Assist in cleaning the floor, store windows, and other areas as needed.

Security and Compliance:

• Maintain vigilance and awareness of store security to prevent theft and loss.
• Report any suspicious behavior or security concerns to management immediately.

Other Responsibilities:

• Assist customers with product care instructions.
• Place special customer orders or coordinate with other branches to locate desired items.
• Ensure professional grooming and appearance at all times.

Skills & Qualifications:

• High school diploma or equivalent.
• Prior experience in retail or customer service is preferred.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• Ability to work flexible shifts including weekends and holidays.
• Proficiency in using POS systems and handling cash transactions.