Operations Manager

The Operations Manager is a pivotal role within our retail and wholesale company in Kuwait, responsible for overseeing daily operations to ensure efficiency and effectiveness. This position requires a strategic thinker who can manage various aspects of the business, from supply chain management to customer service. The ideal candidate will possess strong leadership skills and a deep understanding of retail operations, enabling them to drive performance and foster a culture of continuous improvement.

Responsibilities:

1. Oversee daily operations to ensure smooth and efficient processes across all departments.
2. Develop and implement operational strategies to enhance productivity and reduce costs.
3. Monitor inventory levels and coordinate with suppliers to ensure timely replenishment of stock.
4. Lead and mentor a team of employees, providing guidance and support to achieve departmental goals.
5. Analyze operational performance metrics and prepare reports for senior management.
6. Implement best practices in customer service to enhance the shopping experience.
7. Collaborate with marketing and sales teams to align operational capabilities with business objectives.
8. Ensure compliance with health and safety regulations and company policies.
9. Identify areas for improvement and implement solutions to enhance operational efficiency.
10. Manage budgets and forecasts to ensure financial targets are met.

Preferred Candidate:

1. Proven experience in operations management within the retail sector.
2. Strong leadership and team management skills.
3. Excellent analytical and problem-solving abilities.
4. Exceptional communication and interpersonal skills.
5. Ability to work under pressure and meet tight deadlines.
6. Proficient in using operational management software and tools.
7. Strong understanding of supply chain management.
8. Adaptability to changing business environments.
9. Commitment to continuous improvement and innovation.
10. Fluency in both English and Arabic is a plus.