Negotiations Liaison Agent

Who we are:

WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence.

Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed. 

Do you want to make a difference in people's lives? 

 We are looking for a Negotiations Liaison Agent to join our growing team! 

Job Objectives:

The Negotiations Liaison Agent provides administrative, operational, and task-based support to the Negotiations Department. This role plays a vital part in maintaining accuracy and efficiency across settlement processes, legal documentation, interdepartmental coordination, and client-facing interactions. The Liaison ensures that all supporting tasks are completed in alignment with compliance requirements and internal service standards.

Responsibilities and duties:

1. Task Management & Documentation

• Manage assigned tasks via internal systems with timely completion and accurate documentation

• Ensure all actions align with performance targets and quality standards

2. Settlement & Legal Coordination

• Process settlement entries and legal documents including stipulations, authorizations, and notarizations

• Support tasks such as Add Funds requests, early payoff estimates, and voided settlements

3. Case Review & Program Support

• Handle file audits, death certificate processing, and fee cancellation requests

• Support client progression by reviewing program status and updating required documents

4. Cross-Functional Communication

• Coordinate with team leads and departments to expedite task resolution and address escalations

• Ensure smooth communication channels across operations and support units

5. Client Support (Indirect)

• Manage client-facing support tasks including transfer letters, program clarifications, and brand integrity follow-ups

• Guide clients toward appropriate resources when needed

6. Departmental Support & Flexibility

• Undertake special assignments or projects delegated by Negotiations Management

• Adapt quickly to shifting priorities in a fast-paced, compliance-driven environment

Qualifications:

• Diploma in Business Administration, Finance, or a related field is a minimum requirement

• Bachelor’s degree in Business Administration, Finance, or a related field “is a plus”

Years of Experience: 

Less than year of experience in debt relief, customer support, or administrative

roles required

Behavioral Requirements/Competencies:

• Detail-oriented and reliable with strong follow-through

• Self-motivated with the ability to work independently

• Comfortable in a fast-paced and structured environment

• Professional demeanor and service-focused attitude

Technical Requirements:

• Familiarity with debt relief or settlement processes

• Strong knowledge of internal systems (e.g., Forth) and Microsoft Office tools

• Capable of task prioritization and managing multiple assignments

• Clear written and verbal communication skills (Minimum of C1 level of English is required) 

What we offer: 

• Comprehensive health insurance 
• Competitive compensation package 
• Prime central location 
• Discounts on food, beverages, and wellness services 
• Continuous learning and development opportunities 
• A dynamic, inclusive, and supportive work environment 
• A workplace led by Gen Z and Millennials 

Employment type: 

• Full-time 
• On-site 

Working days: 

• Monday to Friday: Night Shift 
• 6th day: Based on need, managed fairly based on priorities and urgency 

Ready to make your mark? 

Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away! 

Learn more at wuduh.zenats.com 

Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers. 

Stay connected 

We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH.  

You can find us on:  

• LinkedIn 
• Instagram 

Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.