Logistics Customer Service Representative

We are looking for a Customer Service Representative to join our Logistics Operations team in Limerick.

This is an early-career opportunity for someone who is interested in building experience in logistics, customer service, and operations coordination within a global supply chain environment.

You will play an important support role in ensuring customers receive accurate updates, queries are handled efficiently, and day-to-day operational processes run smoothly.

Full training will be provided.

How you will contribute

We are looking for someone who is reliable, organised, and eager to learn, with a positive approach to customer service and teamwork.

• 1–2 years experience in customer service, administration, retail, hospitality, or similar environments
• Strong communication skills and confidence dealing with people
• Comfortable working in a structured, process-driven environment
• Good attention to detail and ability to follow procedures accurately
• Basic computer skills (Microsoft Office experience beneficial)
• Calm, supportive approach when handling queries or issues
• Team-oriented mindset with a willingness to learn and develop

This role is best suited to someone early in their career who is looking to build experience in logistics and operations coordination.

What you will bring

• Fluent in English, both written and spoken.
• Minimum 2 years’ experience in a customer service role; experience within logistics or supply chain is advantageous.
• Strong communication skills with the ability to effectively liaise with customers, carriers, and internal stakeholders.
• Excellent problem-solving ability with a proactive, solution-focused mindset.
• Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications; experience with CRM or ticketing systems is desirable.

Working hours

This role operates on a rotational shift pattern (Monday to Friday):
Early shift: 7:30am – 4:00pm
Mid shift: 8:00am – 4:30pm
Late shift: 8:30am – 5:00pm

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW 

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

#LI-JH1