L1 Desktop Support Engineer ID

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
  

  
  

• 6000+ Engineers
  

  
  

• 200+ Enterprise Clients
  

  
  

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

• Provide onsite break/fix support, IMAC services, and troubleshooting for Windows and Apple devices, including data migration, backups, and coordination with third-party vendors for repairs and maintenance.
  

  
  

• Manage the full asset lifecycle—commissioning devices for new hires, performing asset refreshes, handling collections during separations, and maintaining accurate inventory with regular reporting.
  

  
  

• Support printers, AV systems, and software distributions; coordinate with the Service Desk to resolve incidents and service requests within SLAs while ensuring minimal disruption to authorized users.
  

  
  

• 2–5 years of IT support experience with Windows and macOS, including OS deployment, hardware configuration, break/fix support, and strong networking fundamentals.
  

  
  

• Experience with IMAC processes, asset management, printer and AV support, vendor coordination, and working within ITSM tools and service fulfillment workflows.
  

  
  

• Strong customer service, communication, and documentation skills; ability to clearly communicate technical information to end users in English or regional language.
  

  
  

• Ability to lift 50 lbs; valid driver's license and personal vehicle required for travel to designated sites.
  

  
  

• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
  

  
  

At Excis, your work matters. You'll be part of a hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Indonesia and be at the forefront of IT support excellence!