Technical Support Engineering Sr. Technical Analyst

About Us

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G.

https://ribboncommunications.com/

Qualification

• B.E. / B. tech / Degree in Electronics or Electronics and telecommunication.
• 4 – 6 years hands on experience in working with VMware ESXi based servers, Solaris/Unix & Linux servers.
• CCNA certification is an advantage.
• Strong communication verbal, written and collaborative skills are a must.
• Self-motivated, results-oriented with a strong desire to learn
• The candidate must be, multitasking, proactive, ready to work in flexible timings according to customers’ requirements, and away from home (business overseas trips)
• Upgrade Firmware/Embeded and Network Management software in accordance with official procedures.
• Visit customer premises and meet the customers for kick-off meetings, Network software upgrades, commissioning, and acceptance.

Domain Knowledge

• Hands on knowledge in OS installation and Upgrade and Maintenance activities.
• Operating System practical knowledge i.e. Red Hat Linux, Solaris, Windows and EMS/NMS Industry training or relevant industry certification (eg. CCNA, )
• Install, set up, and commission *NIX-based OS and Network/Element Management systems (NMS/EMS)
• Hands on experience in recovery of OS from boot/hardware failures.
• Experience in Networks, Windows, Linux/VMWare virtualization
• Experience on Linux/Solaris patch management, Timely patching as per patching schedules
• Knowledge in Backup & restoration technology on Linux and VMWare.
• Basic knowledge on Linux services like SFTP, rsync, NTP and IP-configuration.
• Basic knowledge on Shell scripting, SNMP, YANG/NETCONF Open APIs. and Python.
• Performing network/management system upgrades and service restoration.
• Knowledge of Element Management Systems, application & database servers, geo-redundant clusters, Storage Area Networks.
• Experience in Optical Networks (DWDM, SDH) , Tools: OTDR, Ethernet Traffic Generator, Wireshark, iperf
• Good understanding on SDH,EoSDH,L2 and MPLS TP alarm troubleshooting Techniques and problem 
• SDN and NFV knowledge going forwards.
• Knowledge on Monitoring, operations, and Maintenance of Optical Transmission Network. solving skills.

Roles and Responsibility

This role is a largely customer-facing Upgrade Engineer role for Network Management (OS/NMS/EMS/OSS and NE-Embedded) software/firmware upgrade (Onsite / Remote) working towards deadlines and with fast turn-around-times.

This role demands you to work on major Software/Firmware Upgrade related to OS/NMS/EMS/OSS and NE-Embedded with DWDM, OTN & Basic IP MPLS technologies.

• ECI Customers across globe.
• Internal ECI organizations: T3, R&D, Engineering, Sales, Project Management and more.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'