Job Title: Logistics Analyst - Operations

Roles & Responsibilities:

• Invoice Dispute Management: Investigate disputed or overdue Transportation and Logistics (T+L) invoices, identify root causes, and implement resolutions in an end-to-end manner.
• Coordination with Vendors: Liaise with freight forwarders, third-party logistics (3PL) vendors, and internal teams to address and resolve payment-related inquiries efficiently.
• Reporting & Analysis: Generate weekly reports to track invoice status, share insights, and provide feedback to stakeholders and vendors, enhancing operational transparency.
• Process Improvement Initiatives: Analyze patterns in invoice discrepancies and develop process improvement initiatives aimed at reducing failures and cycle times.
• Team Support: Collaborate with and support the logistics operations team to ensure consistent performance and alignment with operational goals.
• Performance Monitoring: Monitor and evaluate the performance of 3PL vendors to ensure compliance with service level agreements and operational standards.

Success Criteria:

• Achieve a zero overdue invoice rate and resolve invoice disputes within 14 days.
• Ensure all freight invoices are billed according to contractual or negotiated rates and processed in a timely manner.
• Foster a culture of continuous improvement within the operations team.
• Enhance operational efficiency and effectiveness across logistics processes.

• Bachelor’s degree in Supply Chain Management & Logistics
• Experience : 8-12 Years
• Proactive Mindset: A self-starter with a curious nature, capable of uncovering issues and driving solutions.
• Relevant Experience: Experience in logistics operations, specifically in roles focusing on invoice investigation, resolution, and process improvement.
• Ability to Lead: Experience in a supervisory or team support role with a proven ability to engage and mentor team members.
• Industry Knowledge: Strong understanding of freight documentation, freight invoices, Statements of Account (SOAs), and logistics terminology.
• Analytical Skills: Robust analytical abilities to investigate the root causes of invoice disputes and payment delays, combined with effective problem-solving skills.
• Influential Communication: Ability to build consensus and influence stakeholders at all organizational levels.
• Global Understanding: Demonstrated ability to navigate and resolve issues in diverse and complex operational environments.
• Technical Proficiency: Familiarity with Microsoft Office, relational databases, and ERP systems (e.g., SAP).
• Communication Skills: Excellent verbal and written communication and presentation skills.
• Language Proficiency: Fluency in English, both written and spoken.