Service Engineer

Job Title: Service Engineer

Location: Kashipur

Reporting to: Service Manager, AS India

We are looking for an experienced Service Engineer with strong QCS/DCS background to support our customers and help grow our automation service business across India and Asia Pacific.

Job Description:

 This role combines hands-on service engineering tasks with proactive service activities, supporting our customers and contributing to our growth in the industry. The successful candidate will play a pivotal role in ensuring customer satisfaction and driving service business development.

Key Responsibilities:

• Troubleshoot, maintain, and optimize QCS/DCS systems.
• Conduct inspections, audits, and performance checks.
• Provide technical support and customer training.
• Develop solutions to improve system performance and reliability.
• Work with internal teams to deliver service projects smoothly.
• Build strong customer relationships and identify new service needs.
• Support sales with proposals, cost estimates, and presentations.
• Track market trends and explore new business opportunities.

Qualifications:

• Bachelor’s degree in Electrical, Energy Systems, or related field.
• 3–5 years’ automation experience in pulp & paper or similar industry.
• Strong knowledge of process systems and maintenance.
• Skilled in diagnostics and performance optimization.
• Good communication, presentation, and customer-handling skills.
• Ability to travel extensively to meet customer and business needs.

We offer

We offer you a global professional network, an opportunity for a key member to boost-up new DCS technologies aligned with business growth plan, and a lot of interesting sales cases to be involved.

This role will cover not only domestic, but also across Asia Pacific regions. This wide area coverage will be beneficial for gaining your experience.