Service Engineer

Please click here to apply through our internal career site Find Jobs - Elekta.

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

• Conduct Servicing in area of responsibility

  
  

• Liaison and customer support representative for the local region for Service support

  
  

• Provide phone and email support, technical advice & ECSC support as appropriate to customers

  
  

• Able to solve basic Technical issues .

  
  

• With minimal support  perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.

  
  

• Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Product Supply Centre for the installed systems

  
  

·       ownership of service deliverables for the  designated custormer site.

• Perform routine calibrations , preventative maintenance and closure of  predictive &proactive  cases on their designated modality and secondary modality.

  
  

• Conduct Planned Maintenance for Customers as required

  
  

• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.

  
  

• Instruct customers on proper use of the equipment.

  
  

• Assist Sales/Customer Service with technical advice.

  
  

• Submit timely and accurately reports as assigned.

  
  

• Conduct Parts inventory management at assigned customer sites

  
  

• Maintain all company-leased equipment, including company computer, parts, and tools.

  
  

• Perform other related duties as assigned or requested.

  
  

• Incorporates Elekta Values into all department functions and responsibilities.

  
  

• Adhere to all Elekta directives, policies and procedures

  
  

• Ability to represent the organization in a professional and positive manner.

  
  

• Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization

  
  

• Assist  seniors in  equipment upgrade works .

  
  

·       Ability to troubleshoot/diagnose issues with software and hardware interfaces.

• Basic technical/analytical skills in the area of PC/Network Computing and Operating systems

  
  

• Basic  written and Verbal communication skills

  
  

• Familiarity/proficiency with the following applications: Outlook, Word, Excel, PowerPoint, WebEx, CLM

  
  

• Ability to effectively interact with customers (via phone and face-to-face)

  
  

• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.

  
  

• A good understanding of servicing  Practice, including ESD requirements.

  
  

• Be a self-motivated worker, able to interact and communicate well with all levels of the business/employees

  
  

• Must be willing to travel domestically and internationally up to 30% of the time when required and work independently.