Senior Technical Authority Expert

About this opportunity:
We are looking for an Integration Engineer that will be responsible for the coordination, management, execution and proactive, reactive maintenance activities. This person shall ensure that the services provided to customers are continuously available and maintaining Service Level Agreement (SLA) performance levels.

Job Responsibilities:
Customer issue handling via Customer Service Request/On-call.
Handling technical investigation and if required coordinating with development and 3PP team.
Handling emergency recoveries upon customer requests.
Investigation reporting to the customer.
Software Update Management (SUM) handling.
Act as investigation Leader for customer issues.
Acting as a SPOC for multiple solutions towards customer.
Handling both hardware and software issues.
Issue tracking skill.

Qualifications & Experience:
6+ years of hands-on experience on Ericsson BSS/OSS products like and not limited to Charging System, Mediation, FDP, CIS, CBEL, DxP, DMP, ENM.
Experience in understanding and handling end to end requirement of the customer.
Good Knowledge of Linux with hands-on experience.
Experience in Python and Shell scripting.
Database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB)
Technical support environment exposure, working with tickets, priorities, Service Level Agreements
Understanding of virtualization, such as VMware. Knowledge of F5, Dockers & Kubernetes is an added advantage.
Responsible for MOP/SOP creation/version control for process documents.
Ability to handle inbound technical inquiries effectively through the use of proactive customer service and proven technical troubleshooting procedures.
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill