Alarm Monitoring- Fixed Domain

About This Opportunity
We are looking for a technically skilled and proactive NOC Engineer to join our Network Operations Center team, supporting Transmission, Data, IP, and TV services for both internal and external customers. In this role, you will be at the heart of our operations — monitoring, troubleshooting, and ensuring the highest levels of network availability and service quality across our infrastructure.
This is a dynamic, 24x7 operational environment where you will work alongside 2nd level engineering teams, field technicians, and multi-customer NOC teams to deliver an Operationally Excellent service. You will play a critical role in fault management, alarm monitoring, ticket lifecycle management, and supporting TV & Media delivery solutions.
If you thrive in a fast-paced, high-performance culture built on teamwork, professionalism, and proactive problem-solving, this is the opportunity for you.

What You Will Do
•    Carry out ticket triggering and fault management for Transmission, Data, IP, and TV services, ensuring timely resolution or dispatching field technicians where required for access alarms and escort requests.
•    Perform L1 troubleshooting of transmission faults and support 2nd level teams in meeting and exceeding network and system availability targets.
•    Conduct proactive alarm and event monitoring of TV & Media delivery solutions, including IPTV, Cable TV, Broadcast, and Headend solutions, using tools such as Transmission EMS, Netcool, NMS, and Remedy One TM.
•    Append all tickets with concise, accurate notes covering activities taken, access requests, confirmations, approvals, dates, times, and reference details to ensure work is fully executable.
•    Monitor all work queues and review ticket allocations through to resolution, ensuring escalation processes are followed and field engineers are equipped with all necessary requirements.
•    Maintain constant telephone support via hunt groups and hotlines, providing quality service to internal departments and external customers.
•    Manage Remote Site Access Control and coordinate field engineer access as required.
•    Troubleshoot and support services including VOD, Catch-up TV, and Progressive Downloading, and manage incidents and outages through to full restoration.
•    Support the management and configuration of Rolling Stream IPTV Blade Servers, TS Components, Alarm Management, Performance Management, Software Management, and STB Management through NMS.
•    Provide 24x7 proactive monitoring of IT system components — including servers, databases, operating systems, storage, network, hardware, software, and applications — to ensure services are delivered within agreed SLAs.
•    Handle Live TV Content Management tasks such as Net Insight, live video editing, live video playback, and deferred live management.
•    Identify, troubleshoot, and escalate Level 1 faults to the 2nd level team with clear analysis and appropriate use of existing procedures and techniques.
•    Provide clear and timely information to customers regarding service availability and procedures for obtaining services.
•    Support the development of workplace tools, processes, and procedures to enhance FMC and field performance.
•    Engage and coordinate with 3rd party partners (3PP) and external agencies when required to deliver world-class outcomes.
•    Produce clear and concise reports and feedback for peers and management, adapting communication style to suit the audience.

About This Opportunity
We are looking for a technically skilled and proactive NOC Engineer to join our Network Operations Center team, supporting Transmission, Data, IP, and TV services for both internal and external customers. In this role, you will be at the heart of our operations — monitoring, troubleshooting, and ensuring the highest levels of network availability and service quality across our infrastructure.
This is a dynamic, 24x7 operational environment where you will work alongside 2nd level engineering teams, field technicians, and multi-customer NOC teams to deliver an Operationally Excellent service. You will play a critical role in fault management, alarm monitoring, ticket lifecycle management, and supporting TV & Media delivery solutions.
If you thrive in a fast-paced, high-performance culture built on teamwork, professionalism, and proactive problem-solving, this is the opportunity for you.

What You Will Do
•    Carry out ticket triggering and fault management for Transmission, Data, IP, and TV services, ensuring timely resolution or dispatching field technicians where required for access alarms and escort requests.
•    Perform L1 troubleshooting of transmission faults and support 2nd level teams in meeting and exceeding network and system availability targets.
•    Conduct proactive alarm and event monitoring of TV & Media delivery solutions, including IPTV, Cable TV, Broadcast, and Headend solutions, using tools such as Transmission EMS, Netcool, NMS, and Remedy One TM.
•    Append all tickets with concise, accurate notes covering activities taken, access requests, confirmations, approvals, dates, times, and reference details to ensure work is fully executable.
•    Monitor all work queues and review ticket allocations through to resolution, ensuring escalation processes are followed and field engineers are equipped with all necessary requirements.
•    Maintain constant telephone support via hunt groups and hotlines, providing quality service to internal departments and external customers.
•    Manage Remote Site Access Control and coordinate field engineer access as required.
•    Troubleshoot and support services including VOD, Catch-up TV, and Progressive Downloading, and manage incidents and outages through to full restoration.
•    Support the management and configuration of Rolling Stream IPTV Blade Servers, TS Components, Alarm Management, Performance Management, Software Management, and STB Management through NMS.
•    Provide 24x7 proactive monitoring of IT system components — including servers, databases, operating systems, storage, network, hardware, software, and applications — to ensure services are delivered within agreed SLAs.
•    Handle Live TV Content Management tasks such as Net Insight, live video editing, live video playback, and deferred live management.
•    Identify, troubleshoot, and escalate Level 1 faults to the 2nd level team with clear analysis and appropriate use of existing procedures and techniques.
•    Provide clear and timely information to customers regarding service availability and procedures for obtaining services.
•    Support the development of workplace tools, processes, and procedures to enhance FMC and field performance.
•    Engage and coordinate with 3rd party partners (3PP) and external agencies when required to deliver world-class outcomes.
•    Produce clear and concise reports and feedback for peers and management, adapting communication style to suit the audience.

Technical Skills
Transmission & Networking
•    Experience with Transmission Network technologies — PDH, SDH, and DWDM.
•    Configuration and provisioning knowledge of E1 and STM.
•    Working experience with technologies including IPv4, IPv6, MPLS, Ethernet, Frame Relay, and ATM.
•    Knowledge of routing and switching protocols such as VRRP, OSPF, ISIS, BGP, LDP, RSVP, BFD, and STP.
•    Hands-on experience with multi-vendor routing and switching platforms including Cisco ASR 9K/10K, Juniper (MX, TX, PTX series), Alcatel SR-7750, and Alcatel ESS7 switches.
•    Good understanding of digital cross-connect principles, data communication, transmission, and transport network topology.
•    Familiarity with ITU recommendations and guidelines.
TV & Media Delivery
•    Hands-on experience and excellent troubleshooting skills on VOD, Catch-up TV, and Progressive Downloading services.
•    Experience working with IRD, AGC, Encoders, Transcoders, Multiplexers, Remux, DCM (Digital Content Manager), EdgeQam, and MPEG-2/4 Transport Streams and multicast IP addressing.
•    Hands-on experience with Video Compression NMS platforms, particularly Cisco ROSA and Harmonic NMX.
•    Working knowledge of IF/RF Active/Passive Splitters, RF distribution systems, RF downlinking, DOCSIS, L-Band routers, C/Ku band Dish Antennas, and proficiency in Satellite RF Link Budget Calculation, Frequency Planning, Bandwidth Optimization, and Symbol Rate Calculation.
•    Hands-on experience with VOD TV Playout Servers, Seachange, DvStore, Live Content Storage Servers, and ADC Servers (e.g., Harris).
•    Proficiency with Platform Management tools and Live TV Content Management solutions including Net Insight.
Optical & DWDM Nodes
•    Good knowledge of operation, maintenance, integration, and support of Optical and DWDM nodes in EMS/NMS environments.
•    Working experience with one or more of the following product portfolios:
o    Marconi TXN Products (MLTN/MLHC/MLE/AXX/DXX/SDH Mux OMS family)
o    Nokia ACM/DM/DF/CO/ACL/DNT/DN/Substation/Branching Unit/TMS Adaptor/DL2E
o    Nortel EC/Keymile/Optera/TN Series
o    CI SDM Series/BG Series
o    Fibcom/Tellabs ACM Series/LTU Series/RSM/Qecbext
o    ECI Syncom SDM Series, ECI-XDM
o    CPL & OCP, Marconi Core, SASE
Systems & Tools
•    Knowledge of Linux/Unix/Windows/VMware to monitoring and basic troubleshooting level.
•    Good working knowledge of Microsoft Office applications — Word, Excel, PowerPoint, Visio, and Project.
•    Familiarity with Remedy One TM ticketing and fault management tool.

Qualifications & Experience
•    Degree in Electrical Engineering, Telecommunications Engineering, or equivalent.
•    1–5 years of experience in Telecom, ISP, or Enterprise environments.
•    Experience in 1st level support activities and monitoring of TV & Media delivery networks.
•    Knowledge of UK geography.
•    Valid Passport.