Senior Staff ServiceNow Platform Engineer (ITSM, CSM, ITOM)

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We are seeking a highly skilled Senior Software Engineer with strong expertise in ServiceNow, hands-on & prior experience implementing ServiceNow modules like ITSM, CSM, ITOM along with strong ServiceNow technical platform foundation skills. The candidate should bring solid technical depth in ServiceNow development and integrations along with strong functional knowledge of areas like Customer Service, Asset Management and Service Management. Candidate will be responsible for the overall architecture, design and implement major solutions in ServiceNow at Equinix

Responsibilities

• Engages in scrum meetings and activities

  
  
  

• Participates and leads architectural reviews and end-to-end process

  
  
  

• Understand business requirements and proposes ServiceNow solutions

  
  
  

• Owns development and delivery of the ServiceNow solutions

  
  
  

• Owns Design and build of integrations with ServiceNow

  
  
  

• Conducts design reviews and provides technical leadership

  
  
  

• Works with stakeholder for architectural decisions and solutions

  
  
  

• Ensure adherence to code quality, unit testing, and security standards

  
  
  

• Maintain architectural standard, process, and documentation

  
  
  

Qualifications

• Bachelor's or master's degree in computer science or technology or equivalent field

  
  
  

• 8+ years of industry-proven overall technology experience, with minimum of 5+ years with ServiceNow development experience

  
  
  

• Proven / Hands-on experience in delivering ServiceNow solutions

  
  
  

Skills

• Advanced level of experience and knowledge with ServiceNow Platform

  
  
  

• Strong hands-on experience in ServiceNow development

  
  
  

• Strong technical knowledge (UI Actions, Imports, transforms, menus, workflows, catalogue requests, etc.)

  
  
  

• Strong technical knowledge (Scripting, Business Rules, jobs, etc.)

  
  
  

• Experience with Web services, Integration protocols, integration hub/spokes, SOAP/REST-based APIs 

  
  
  

• Well versed with ITSM concepts (change, problem, incidents)

  
  
  

• Understanding of CSM (Customer Service Management) in ServiceNow

  
  
  

• Strong knowledge of AngularJS, JavaScript, client-server scripting in ServiceNow

  
  
  

• Knowledge or experience with mid-server, CMDB, discovery will be an advantage

  
  
  

• Knowledge or experience with event management will be an advantage

  
  
  

• Knowledge or experience in Service Portal development will be an advantage

  
  
  

Differentiator skills

• ServiceNow Certified professional

  
  
  

• Very strong integration skills with ServiceNow

  
  
  

• Analytical data skills. ServiceNow dashboard and reporting

  
  
  

• AI and ML skills with or outside of ServiceNow 

  
  
  

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.


This posting is a new position within our organization.