Senior Software Engineer I

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

· Partners with internal teams and technical product managers to deliver improvements to the platform

· Establish and accepts responsibility for engineering best practices across teams for example the code review, build and release process and the effectiveness of the retrospective

· Apply specialized knowledge of industry standards or practices to assigned initiatives in order to identify complex and or broad problems and issues and formulate recommendations

· Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices

· People Leader to individual scrum team, including colleagues and contractors, dotted line leadership to similarly placed colleagues in scrum team(s)

· Drives the team’s technical improvements and roadmap

· Takes accountability for the technical maturity of the team

· Mentor and guide team members to success; identify strengths and areas for growth in direct reports and guides them to grow in their careers while being more productive on the team

· Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics

· Working with Engineering Director to hire top talent for the team

Minimum Qualifications

• · Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent work experience.
• · Looks proactively beyond the obvious for continuous improvement opportunities
• · A self-starter with the ability to question status-quo and manage ambiguity.
• · Ability to effectively interpret technical and business objectives and challenges and articulate solutions
• · Willingness to learn new technologies and exploit them to their optimal potential
• · Prior experience of formal or informal people leadership role will be a plus.
• · Strong experience building Pega PRPC environment, configuration, and troubleshooting. In depth experience implementing Pega PRPC on Linux based systems.
• · Expertise in programming knowledge in Java - Solid understanding of data structures and common algorithms
• · Good knowledge of SOA and Microservices architecture with hands-on experience of design and implementation of Web Services/API using REST/SOAP
• · Design, develop, and implement business applications using Pega PRPC
• · Experience integrating with external systems using industry standard protocols such REST, SOAP, JMS and similar such. 
• · Work with the administration and development teams to ensure that designs effectively accommodate long-term maintainability, supportability, robustness, and scalability of software solutions 
• · Keeping abreast of patches including minor and major version releases 
• · Responsible for development and maintenance operational health of Pega PRPC application through monitoring, using all available tools in WAS, PDC and AppDynamics 
• · Perform regular backups and disaster recovery procedures to safeguard critical data and ensure business continuity. 
• · Experience with building a variety of highly available redundant Enterprise and Open-source Middleware application servers, configuration, and troubleshooting. 
• · Experience with the successful implementation of Pega Platform in a high availability enterprise environment 
• · Experience in Pega Administration, Release Management, Devops, Application Servers, Linux Operating System, and Database activities 
• · Experience in Pega Frameworks & Pega AES installations and configurations. 
• · Collaborate with development teams to deploy new releases, patches, and hotfixes, and ensure smooth migration of applications between environments. 
• · Configure and manage application servers, web servers, and other infrastructure components to support Pega applications. 
• · Managing user access, implementing security protocols; ensuring the overall stability and performance of Pega applications 
• · Implement changes in the production environment, including patches, updates, and configuration changes, following established change management procedures 
• · Handle service requests from business and operations teams related to Pega application enhancements, user access, and configuration changes. 
• · Investigation / Analysis / Fixing of Production incidents. Managing the health of Production systems. Ensuring SLAs are met. 
• · Performance Troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
• · Certified Pega Senior System Architect & IBM WebSphere Certified System Administrator Preferred.