Senior Project / Program Manager – 12+ Years Experience
About the Role
The Senior Project / Program Manager will lead complex, multi‑stream initiatives across technology, operations, and transformation domains. This role requires a seasoned leader who can drive end‑to‑end delivery, manage cross‑functional teams, and ensure strategic alignment with business goals. The ideal candidate brings strong governance discipline, exceptional communication skills, and a proven track record of delivering high‑impact programs in dynamic environments.
Key Responsibilities
Program & Project Leadership
- Lead planning, execution, monitoring, and delivery of large‑scale projects and multi‑phase programs.
- Define program scope, objectives, timelines, and success metrics in alignment with business strategy.
- Manage interdependencies, risks, and constraints across multiple workstreams.
- Ensure delivery excellence through structured governance, reporting, and stakeholder alignment.
Stakeholder & Communication Management
- Engage with senior leadership, business owners, and technical teams to ensure clarity and alignment.
- Facilitate steering committee meetings, executive updates, and cross‑functional workshops.
- Build strong relationships across global teams to drive collaboration and decision‑making.
Financial & Resource Management
- Develop and manage program budgets, forecasts, and financial reporting.
- Optimize resource allocation across teams and vendors to ensure efficient delivery.
- Track ROI, benefits realization, and long‑term value creation.
Process, Governance & Quality Assurance
- Establish and maintain PMO standards, frameworks, and best practices.
- Implement risk management, change control, and issue‑resolution processes.
- Drive continuous improvement through retrospectives, lessons learned, and process optimization.
Technology & Transformation Delivery
- Oversee delivery of technology‑driven initiatives including cloud migrations, automation programs, AI‑enabled solutions, and enterprise platform rollouts.
- Collaborate with engineering, product, and operations teams to ensure seamless execution.
- Support adoption of Agile, hybrid, or traditional delivery methodologies based on project needs.
Required Skills & Experience
- 12+ years of experience managing complex projects and programs in technology, operations, or transformation environments.
- Strong command of project management methodologies (Agile, Waterfall, Hybrid).
- Proven ability to manage cross‑functional teams, vendors, and global stakeholders.
- Experience with enterprise tools such as Jira, MS Project, Confluence, Azure DevOps, or similar.
- Excellent communication, negotiation, and leadership skills.
- Strong analytical mindset with the ability to solve problems and make data‑driven decisions.
Preferred Qualifications
- Certifications: PMP, PgMP, PRINCE2, Agile/Scrum Master, SAFe, or equivalent.
- Experience delivering cloud, automation, or AI‑driven transformation programs.
- Exposure to budgeting, portfolio management, and enterprise PMO environments.
- Background in BPO, IT services, product engineering, or digital transformation.
What You Bring
- A strategic mindset with the ability to translate business goals into actionable delivery plans.
- A calm, structured approach to managing ambiguity, complexity, and high‑stakes initiatives.
- A passion for driving outcomes, enabling teams, and delivering measurable business value.
- The confidence to influence senior stakeholders and lead programs with clarity and purpose.
