Head of Delivery Excellence

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The D&T Delivery Excellence Lead is a senior leadership role within Haleon’s Digital & Technology organisation, sitting in the Performance, Transformation and Delivery function. The role has enterprise‑wide accountability for D&T delivery excellence, ensuring that strategic change is governed effectively, delivered predictably, and achieves its intended business outcomes.

The role is accountable for:

·Setting and maintaining standard D&T programme and project delivery frameworks (Waterfall, Agile and hybrid)

·Leading and developing a team of D&T delivery experts

·Managing the successful delivery of a c.£300m per year D&T change portfolio

·Governing and assuring Haleon’s most critical strategic D&T programmes

·Managing delivery partners and third‑party resources

·Providing delivery assurance, health checks and recovery support to programmes at risk

The role reports to the Head of Delivery & Performance and works closely with D&T Leadership, the Digital Strategy PMO, Finance, and senior business stakeholders.

Key Responsibilities

1. Enterprise D&T Delivery Excellence & Standards

• Accountable for defining, owning and maintaining Haleon’s standard D&T delivery and governance frameworks, encompassing Waterfall, Agile and hybrid models.
• Ensure consistent application of delivery standards, controls, artefacts and ways of working across all D&T programmes and portfolios.
• Continuously evolve delivery frameworks, tooling, assurance and quality standards in line with business strategy and delivery maturity.

2. Portfolio Delivery (£300m+ per annum)

• Work closely with the D&T Portfolio and Planning Lead and oversee the successful delivery of a £300m+ annual D&T change portfolio, spanning multiple D&T functions, platforms and business domains.
• Ensure portfolio prioritisation, sequencing, dependency management and capacity planning are effective and transparent.
• Provide clear, outcome‑focused portfolio reporting to senior D&T and business leadership.

3. Strategic Programme Governance & Assurance

• Design, implement and assure effective governance models for Haleon’s most complex and high‑value strategic D&T programmes.
• Ensure clear decision rights, escalation paths, and accountability structures are in place.
• Provide leadership with robust insight on delivery performance, risks, trade‑offs, and value realisation.

4. Delivery Health Checks, Assurance & Course Correction

• Conduct delivery health checks and diagnostics for key strategic programmes and portfolios.
• Identify early indicators of delivery risk, capability gaps, or governance failure.
• Work directly with programme teams and senior stakeholders to define and execute recovery and course‑correction plans where required.

5. Leadership of D&T Delivery Capability

• Lead, manage and develop a team of D&T delivery experts, including programme and project managers.
• Build enterprise delivery capability through coaching, mentoring, performance management and succession planning.
• Foster a culture of accountability, delivery excellence, continuous improvement and outcomes ownership.

6. Third‑Party & Partner Management

• Own the selection, onboarding, governance and performance management of delivery‑related third‑party partners, including system integrators and delivery vendors.
• Ensure partners operate in line with Haleon delivery standards, governance expectations and commercial agreements.
• Drive delivery quality, cost control and value‑for‑money across internal and external resources.

7. Financial, Risk & Performance Management

• Ensure robust risk and issue management across portfolios and programmes, with clear mitigation and contingency plans.
• Oversee programme and portfolio financial management, benefits tracking, forecasting and investment governance.
• Ensure delivery data, metrics and insights actively inform leadership decisions.

Qualifications & Skills

Essential

• Extensive experience leading enterprise‑scale D&T delivery portfolios in complex, global organisations.
• Proven accountability for delivery frameworks, governance and assurance across Waterfall and Agile environments.
• Demonstrated leadership of multi‑disciplinary delivery teams and senior delivery professionals.
• Experience governing and assuring large‑scale strategic programmes, including turnaround and recovery scenarios.
• Strong stakeholder management skills at Executive / ExCo level.
• Relevant certifications (e.g. PMP, PRINCE2, Agile, SAFe or equivalent).

Preferred

• Experience managing £100m+ multi‑year technology or transformation portfolios.
• Strong commercial and vendor management capability.
• Experience building and scaling enterprise delivery excellence functions.

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.