Executive - Customer Service

Total no of positions - 4

Position Type - Contingent / Contract

Timing: (Rotational shift 6 days working)

Job Description

• They must possess a professional attitude towards customers.

• The representative should also demonstrate a positive attitude while handling customers.

• They should also communicate well with customers through numerous communication channels.

• Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.

• The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.

• They should also have in-depth knowledge about business based on which they can manage customer complaints.

• The staff must also record customer feedback for process improvement as per company process.

• Communicate and coordinate effectively with internal departments

• Maintain customer database as per company process

• Follow company process accurately and efficiently Skill Set required

• Candidates must hold a general education degree or a basic high school diploma.

• The candidate should always be calm and patient with customers.

• Candidates must have basic skills in computers.

• Candidates with relevant experience in customer service are a preference.

• High level of professionalism (you are one of the faces of the company!)

• Ability to handle stress

• Excellent verbal and communication skills

• Organized and Multi-tasking

• Ability to learn other software systems relatively easily

• Good writing skills (email etiquette)

• Team player

• Empathy

• Confidentiality

Qualification:

Graduate degree of any management branches with 1-2 years

experience in front end desk executive is preferred.

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed.

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CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.