Customer Development Executive - Guwahati

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil

PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one

pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI

aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
• The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Focus on client retention, renewals & price increase & up-selling
• Compliant Management- To identify & resolve customer complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for the improvement
• Conduct regular reviews & terminate the non-revival accounts
• SPOC for Branch Renewals
• Total concentration on Renewal business only
• Sole Responsible
• On-time CCM/SQS/SQA
• Timely Terminations
• Coordination between Customers & Operations
• Increase in Branch New Sales as Branch CSEs can focus only on New sales
• Reduction in Outstanding
• Lead Generation

Key Result Areas:

• Advance Renewal Followup / CCM
• Customer Objection Handling - with the help of operation
• Renewal letter with PI
• Regular follow-up for renewal and updation in the Renewal portal
• OCC entry from the Renewal portal
• Timely termination from the renewal portal
• Outstanding followup
• SQA

Competencies (Skills essential to the role):

• Clear communication skills.
• Attentiveness.
• Ability to use positive language.
• Time management skills
• Data Analysis

Role Type / Key working relationships:

• Productivity Improvement
• Renewal % Improvement
• Effective review customer wise
• Process Understanding and Implementation
• Renewal Portal Usage in Totality
• Increase in Branch New Sales